Wilson Phan Email & Phone Number

Foster City, California, Us

As a Senior Product Manager at Coupa, I drive large, strategic initiatives across Coupa's product portfolio, including core revenue streams like Procurement and Inventory, and new revenue opportunities like Supply Chain Collaboration. I identify customer pain points and potential opportunities, align with executive leadership on strategy and roadmap, and collaborate with design, engineering, product, sales, partners, success, and support teams globally to deliver valuable, user-friendly features to businesses and their users worldwide.

Incline Village, Nevada, Us

At Socure, I led a team of product managers dedicated to creating an exceptional, user-focused platform for customers, partners, sponsor banks, and internal tools. While coaching my team to refine their product management skills, I also took on individual contributor roles for new initiatives. I successfully launched a series of products that significantly increased the platform's adoption and integration. Additionally, I collaborated with executive and senior leadership teams on product vision and strategy, and worked closely with peers to execute our strategic goals.

San Francisco, Ca, Us

As the Lead Product Manager for Strategic Partnerships and Integrations at PagerDuty, I collaborated with key partners like Amazon Web Services (AWS), Zendesk, Microsoft, Salesforce, Google, ServiceNow, and Atlassian. By leveraging new and existing capabilities, we delivered significant value to mutual customers and expanded PagerDuty's integration ecosystem. This deepened relationships, created additional engagement points, and captured new use cases. Additionally, I worked with PagerDuty's and partners' product marketing teams to develop collateral and enablement materials for product, sales, service, and support teams on our new collaborative features.

Bilbao, Vizcaya, Es

New Digital Businesses, Open Platform.- Building an API platform to serve a wide variety of financial use cases- Leading tools development to assist in servicing clients, and allow clients to self-serve- Establishing a robust digital identity verification service, user onboarding and bank account creation

Mclean, Va, Us

- Led iOS and Android agile development teams to deliver value to customers during each 2-week sprint- Interviewed target customers and identifying the problems they're needing and wanting to be solved- Continuously prioritize backlog- Recruit customers to join beta program for concept-and-feature testing- Collaborate with team leads on establishing benchmarks and goals- Research 3rd party performance and data tracking tools to identify areas of opportunity for improvement- Discover and introduce new collaboration tools to maximize productivity- Partner with Risk, Operations, Underwriting and Support teams to reduce customer pain points- Produce low and high fidelity wireframes and mocks- Provide support both internal and external customers

San Francisco, California, Us

- Launched Nitro Pro 9 and Pro 10 for Windows Desktop- Managed partnerships with Lenovo and Microsoft- Design user experience on integration between the Nitro Cloud and Desktop products- Technical Support to both enterprise and consumer customers- Research expansion to the Mac Desktop market

• Collaborate with various internal and external business units on client deployment projects• Streamline technical project deployments by creating various templates with the technical team• Devised product enhancements to minimize internal production migration errors• Serve as a technical product specialist on software deployment projects• Advise and train clients on product usage

Costa Mesa, Ca, Us

• Managed several enterprise wide software implementations at both large and small financial institutions.• Analyzed client operational workflows to detect gaps and inefficiencies• Worked with the CTO to design MeridianLink's business development app for the iPad• Promoted and utilized 3rd party services to increase project deployment efficiency• Wrote product enhancement specifications for the product development team• Advised and trained clients on product usage