Tina Wilson Email & Phone Number

Tina is a strategic leader, trusted business advisor, and execution expert, with a heightened awareness of the client experience and journeys. Tina has solid experience leading enterprise strategic programs, standing up programs, and leading innovation initiatives end-to-end across various channels in the financial services industry. Throughout her career, Tina has demonstrated to be highly skilled at optimizing partnerships, implementing segment strategies, and driving customer-centric solutions.Key Strengths:Strategy, Planning, and Execution. Leading enterprise programs; formulating and implementing long-term vision/direction/strategy to deliver maximum value to the business.Program Management & Leadership. Track record for managing PMOs, standing up new programs from concept through adoption and sustainment, and leading high-performing teams.Customer Growth Strategies. Applying customer acquisition strategies and product tactics, identifying emerging segments and expansion opportunities, and implementing disciplines that support growth.Customer Loyalty. Drive customer-centric solutions, uncovering data insights, and identifying key drivers, themes, and findings to formulate recommendations and improve overall NPS.Partnerships & Influencing. Optimizing partnerships, initiating and driving departmental changes, influencing other business lines for optimal outcomes, and facilitating enterprise-wide collaboration.CX Methodologies. Experienced applying CX methodologies, customer journey mapping, personas, experience design, and design thinking.Sales Enablement. Operative sales practice management and enablement for specialty sales teams, building sales engagement and client models for a more predictive customer experience.

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  Loyola University Chicago

  Management Information Systems, General