Wilson Torres Email and Phone Number
Highly skilled Technical Support Engineer and Technical Account Manager with a proven track record of delivering top-notch technical support to enterprise customers. Experienced in troubleshooting complex issues and ensuring customer satisfaction. Adept at bridging the gap between technical support and other teams, such as sales, professional services, and R&D, to drive maximum outcomes.Key Skills:Technical Support and TroubleshootingCustomer Relationship ManagementCollaboration and Cross-Functional TeamworkEnterprise Account ManagementSales Support and Revenue GrowthStrong Communication and Presentation AbilitiesTechnical Support Engineer and Technical Account Manager:Provided exceptional technical support to enterprise customers, addressing complex issues and ensuring timely resolutions.Acted as a bridge between technical support and various cross-functional teams, including sales, professional services, and R&D, to align efforts and drive maximum outcomes.Collaborated closely with customers to understand their requirements and provide tailored solutions to meet their needs.Developed strong relationships with key stakeholders, ensuring customer satisfaction and retention.Tech Lead:Led cross-functional teams within multinational companies, overseeing multitasking operations and optimizing OPEX and CAPEX.Managed project execution, resource allocation, and budget utilization, resulting in successful project outcomes.Fostered a collaborative and productive team environment, promoting effective communication and teamwork.Implemented process improvements and operational efficiencies, contributing to cost savings and enhanced productivity.Workflow Specialist in the Media and Entertainment Industry:Designed and implemented streamlined workflows in the media and entertainment industry.Analyzed existing processes, identified bottlenecks, and implemented improvements to optimize operational efficiency.Specialized in media production, post-production, and content distribution workflows.Stayed updated with industry trends and emerging technologies to provide innovative solutions to clients.OTT, IPTV, Broadcast, and IT Expert:Possessed extensive expertise in OTT, IPTV, broadcast, and IT domains.Managed OTT and IPTV infrastructure, ensuring smooth content delivery across digital platforms.Applied deep knowledge of broadcasting technologies and IT systems to support media operations.Kept abreast of industry advancements, leveraging expertise to provide valuable insights and solutions.
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Technical Account Coordinator.Vizrt Jul 2019 - PresentSão Paulo, BrazilReporting to the Head of Global Support of Americas (Atlanta, GA, based), I'm responsible for:Customer Advocate for the most prominent players in the Americas such as (PGA, Scripps, CHCH, CNN Atlanta, News 12, Newsday, NBC, NHK NY, Scripps, Gray, Globo, Warner Media, Rede Vida, RCN, TVN, Canal 13, SBT, CNN Brazil, etc).Responsible for keeping the NPS score under a high response rate.Act as trust advisor to the customers across AMECS.Work in close collaboration with Professional Services and R&D teams to deploy the best possible solution to the customers.Responsible to attend escalations calls and keep the customer on track about the issue status till the end.Maintain a close working relationship with customers on the management level (Supervisors, Managers, and Directors).Responsible for training our customers in our software solutions when customer requires it.Responsible for attending weekly calls with customers to prioritize solutions to their issues. -
Support EngineerVizrt Jul 2019 - PresentSão Paulo E Região, BrasilReporting to the Head of Global Support of Americas (Atlanta, GA, based), I'm responsible for:Customer Advocate for the most prominent players in the Americas (North and LATAM), assisting clients with troubleshooting in Vizrt Products (MAM, Graphs, and Social Media), identifying the root cause of technical issues. Tech Stack: Nginx, Apache, Samba, Postgres / DB2, ActiveMQ, Solr, Perl, FTP, DNS, AD, AWS, Linux and Windows.
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Supervisor, Broadcast Systems & Video Platform SupportSky Brasil Oct 2018 - Jul 2019São Paulo E Região, Brasil➢ Responsible to maintain the Jaguariúna and Tamboré Broadcast Center on AIR. My goal is to keep regular maintenance and operation on broadcast systems (Data Center) giving consistent support to the operations team.✓ OPEX - (USD 3MM to manage. Buying SPARE parts and support contracts to keep all devices working).✓ TEAM LEADER - (Broadcast - Engineers, Analysts and Technicians).✓ SLA – (Broadcasting around 250 channels, our team must maintain these channels on AIR (99,97%).✓ TEAM DEVELOPMENT – (As a team leader, I make it a point of emphasis to look deeper into my team’s weak points, whether they are related to knowledge (System Architecture) or even personal situations. My goal is to help to each individual achieve the best results possible, both inside and outside of the workplace).Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Antenna, RF over Fiber, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers and Radio and Frequency. -
Supervisor, Broadcast Operation & MaintenanceSky Brasil Aug 2017 - Oct 2018São Paulo E Região, Brasil➢ Responsible to maintain the Jaguariúna Broadcast Center on AIR. My goal is to keep regular maintenance and operation on devices.✓ OPEX - (USD 3MM to manage. Buying SPARE parts and support contracts to keep all devices working).✓ TEAM LEADER - (Broadcast - Engineers, Analysts, and Technicians).✓ SLA – (Broadcasting around 250 channels, our team must maintain these channels on AIR (99,97%).✓ TEAM DEVELOPMENT – (As a team leader, I make it a point of emphasis to look deeper into my team’s weak points, whether they are related to knowledge (System Architecture) or even personal situations. My goal is to help each individual achieve the best results possible, both inside and outside of the workplace).Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber, and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Antenna, RF over Fiber, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers, and Radio and Frequency.
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Senior Broadcast EngineerSky Brasil Oct 2012 - Aug 2017São Paulo E Região, Brasil➢ Responsible for Support, Video Technologies Implementation, and Datacenter coordination.Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber, and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers, and Radio and Frequency.
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Senior Broadcast/Iptv EngineerGvt Mar 2012 - Oct 2012Curitiba E Região, Brasil➢ Responsible for Support, Video Technologies Implementation, and Datacenter coordination.Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber, and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers, and Radio and Frequency. -
Senior Broadcast TechnicianSky Brasil Jan 2010 - Mar 2012➢ Responsible for Support, Video Technologies Implementation, and Datacenter coordination.Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber, and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers, and Radio and Frequency.
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Iptv Specialist (Iss)Telefónica 2009 - 2010São Paulo E Região, Brasil➢ Responsible for support, Headend, and Datacenter.Tech Stack: Datacenter troubleshooting (Network, Cables, Fiber and Patches), Linux Servers, Windows Servers, Broadcast technologies Implementation/Support (Automation, Video Servers, AD Insertion, Graphs Servers), Encoders, Multiplexers, and Radio and Frequency.
Wilson Torres Education Details
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Engenharia De Redes E Telecomunicações -
Análise E Desenvolvimento De Sistemas
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Idioma -
Redes De Telecomunicações.
Frequently Asked Questions about Wilson Torres
What company does Wilson Torres work for?
Wilson Torres works for Vizrt
What is Wilson Torres's role at the current company?
Wilson Torres's current role is Customer Support | Media & Entertainment.
What schools did Wilson Torres attend?
Wilson Torres attended Pontifícia Universidade Católica Do Paraná, Pontifícia Universidade Católica Do Paraná, Ec English Language Centres, Universidade Cidade De São Paulo.
Who are Wilson Torres's colleagues?
Wilson Torres's colleagues are Leonardo Leitão, María Recio Malpartida, Rosemarie Prothmann, 王大乐, Gnana Vizrt, Avinash Kumar, Anibal Baldeon Nolasco.
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Wilson Torres
Head Of Digital Services @ Citi | Digital Transformation & Solutions Executive | Customer Journeys And UxSão Paulo, Sp2gmail.com, citigroup.com -
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1terra.com.br -
Wilson de Torres Junior
Digital Channels | Product Owner | Product Manager | Tpm | AirlinesSão Paulo, Sp2outlook.com, voegol.com.br2 +551150XXXXXX
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