Director Of Customer Excellence
CurrentIn this role I will be responsible for driving the strategy and execution of customer centric initiatives across i3D.net.
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@casema.nl
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Wim Sombroek is listed as Director of Customer Excellence at i3D.net, a with 81 employees, based in Utrecht, Netherlands. AeroLeads shows a work email signal at casema.nl and a matched LinkedIn profile for Wim Sombroek.
Wim Sombroek previously worked as Manager of Service at I3D.Net - A Ubisoft Company and Sales & Operations Manager at Hurby.
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An enthusiastic, self-motivated manager with a broad experience within the telecom and gaming industry. I am result orientated and focused on the customer experience in daily business. Enjoys working with people to motivate and coach them towards excellence. Over 25 years of experience in delivery, pre-sales, sales and post-sales processes.
Listed skills include Telecommunications, Management, Pre Sales, Co Location, and 16 others.
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A career timeline built from the work history available for this profile.
Rotterdam, South Holland, Netherlands
In this role I will be responsible for driving the strategy and execution of customer centric initiatives across i3D.net.
Rotterdam, South Holland, Netherlands
Responsible for Service Desk, Project Management, Security & Compliance, Service Management and Supply Chain Management
Haarlem En Amersfoort
Responsible for Sales in both Haarlem and AmersfoortOperational lead in Amersfoort with team of 10 plus student drivers
Amsterdam Area, Netherlands
Responsible to coach and support the team of four people based globally to prioritize the capex investment for customer routes, PoP build out and network optimization. Driven in a way to maximize the commercial effectiveness, balancing short-term tactical and long-term strategic needs.Main theme of the role was the shaping and standardizing of all investment cases, balancing all investment decisions.One of the targets was to improve the pace of making decisions, using the… Show more Responsible to coach and support the team of four people based globally to prioritize the capex investment for customer routes, PoP build out and network optimization. Driven in a way to maximize the commercial effectiveness, balancing short-term tactical and long-term strategic needs.Main theme of the role was the shaping and standardizing of all investment cases, balancing all investment decisions.One of the targets was to improve the pace of making decisions, using the pre-qualification process and work alongside sales engineering on average cost analysis.Owner of the prioritization list of projects, the PoP health initiative and PoP list. Show less
Amsterdam
Responsible to coach and support the team of eight people based globally. The Market Management team was set up to understand in regions the geography, the buying behavior of carriers and ISP’s. Working closely with sales in the region on solid speculatively, deal-driven development plans, and business cases. Providing to Products, Networks and Sales market reviews in order to improve commercial positioning of Telia Carrier. Hired two new team members in US and Singapore. Introduction of PoP… Show more Responsible to coach and support the team of eight people based globally. The Market Management team was set up to understand in regions the geography, the buying behavior of carriers and ISP’s. Working closely with sales in the region on solid speculatively, deal-driven development plans, and business cases. Providing to Products, Networks and Sales market reviews in order to improve commercial positioning of Telia Carrier. Hired two new team members in US and Singapore. Introduction of PoP health, review of the approved business cases and monthly report on performance.Developed and coached the Pricing Desk in order to provide Sales globally within four business hours with pricing. Hired new team members in London and US. Worked closely with the team leader to explore more efficiency in handle request from Sales. Show less
Amsterdam
Responsible to coach and support the team of eight people based globally. The Pricing desk was set up to provide an agile way of pricing. Within the environment, we created new routines, set up a Budgetary Pricing Tool and initiated a routine to price requests from Sales within four business hours. This resulted in a great improvement and customers noticed and we actually hit this number month after month.The other part of the team was Bid Management where we supported Sales with solid… Show more Responsible to coach and support the team of eight people based globally. The Pricing desk was set up to provide an agile way of pricing. Within the environment, we created new routines, set up a Budgetary Pricing Tool and initiated a routine to price requests from Sales within four business hours. This resulted in a great improvement and customers noticed and we actually hit this number month after month.The other part of the team was Bid Management where we supported Sales with solid, speculatively customer bids. Within the Bid Management function there were five people working with sales globally. Show less
Amsterdam Area, Netherlands
Responsible to coach and support the team of nine people based globally. The Bid Management function was part of the new Sales Support organization. Reviewed the way of working and implemented with sales engineering the statement of work process.
Responsible for the new sales region Benelux, with two direct reports. Part of the Sales Management team and reporting to VP West Europe.
Responsible for pre-sales support in region West Europe.
Temporary function for 3 months while based in Sweden
Amsterdam Area, Netherlands
Other employees you can reach at i3d.net. View company contacts for 81 employees →
Mathieu Chesnel
Colleague at I3D.NetMontreal, Quebec, Canada
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BV
Bas Van Elburg
Colleague at I3D.NetBreda, North Brabant, Netherlands
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PD
Petra Dell'Avo
Colleague at I3D.NetThe Randstad, Netherlands
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MH
Michon Habes
Colleague at I3D.NetPijnacker, South Holland, Netherlands
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SP
Sushil Pawar
Colleague at I3D.NetThane, Maharashtra, India
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JH
Jeroen Holtkamp
Colleague at I3D.NetNetherlands
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KD
Krystian De Gast
Colleague at I3D.NetRotterdam, South Holland, Netherlands
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DT
Daniela Trindade
Colleague at I3D.NetThe Hague, South Holland, Netherlands
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JM
João Maria Conde
Colleague at I3D.NetAmsterdam, North Holland, Netherlands
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GT
Geneviève Trottier
Colleague at I3D.NetRotterdam, South Holland, Netherlands
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Quick answers generated from the profile data available on this page.
Wim Sombroek works for i3D.net.
Wim Sombroek is listed as Director of Customer Excellence at i3D.net.
AeroLeads has found 1 work email signal at @casema.nl for Wim Sombroek at i3D.net.
Wim Sombroek is based in Utrecht, Netherlands while working with i3D.net.
Wim Sombroek has worked for I3D.Net, I3D.Net - A Ubisoft Company, Hurby, Telia Carrier, and Teliasonera International Carrier.
Wim Sombroek's colleagues at i3D.net include Mathieu Chesnel, Bas Van Elburg, Petra Dell'Avo, Michon Habes, and Sushil Pawar.
You can use AeroLeads to view verified contact signals for Wim Sombroek at i3D.net, including work email, phone, and LinkedIn data when available.
Wim Sombroek is listed with skills including Telecommunications, Management, Pre Sales, Co Location, Managed Services, Mpls, Bid Preparation, and Sales Operations.
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