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Winjoy D'Souza is listed as IT Support at BT Group , Dubai at BT Group, a company with 61791 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Winjoy D'Souza.
Winjoy D'Souza previously worked as IT Support at Bt Group and Tech Application Specialist at Epicor. Winjoy D'Souza holds Bachelor Of Engineering - Be, Computer Science from Sahyadri College Of Engineering And Management.
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• Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.• Performed troubleshooting techniques over the phone or via email to identify and resolve issues.• Established patterns to reoccurring issues and provides input to development teams.• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.• Assist team members and provide support and solutions to customer queries to meet company objectives.• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
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A career timeline built from the work history available for this profile.
Dubai, United Arab Emirates
· Provide professional & timely first level support for any computing problem or request, which is raised by our internal customers. If unable to resolve the situation, follow procedures to escalate call with IT support team via the Internal Service Desk system.· Liaise with hardware and software vendors to ensure BT maintain an up-to-date portfolio of.
Bangalore
Bangalore Urban, Karnataka, India
Other employees you can reach at bt.com. View company contacts for 61791 employees →
Robert Tingle
Colleague at Bt GroupGreater Lincoln Area, United Kingdom, United Kingdom
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RK
Rakesh Kumar
Colleague at Bt GroupDelhi, India, India
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CC
Coco Channel
Colleague at Bt GroupLondon, England, United Kingdom, United Kingdom
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DA
Damilola Akinyemi
Colleague at Bt GroupBirmingham, England, United Kingdom, United Kingdom
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AC
Anita Czako
Colleague at Bt GroupBudapest, Budapest, Hungary, Hungary
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PA
Paul Andrews
Colleague at Bt GroupGreater Manchester, England, United Kingdom, United Kingdom
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AW
Andrew Wordsworth
Colleague at Bt GroupSunderland, England, United Kingdom, United Kingdom
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TH
Tracey Hodgson
Colleague at Bt GroupGloucestershire, England, United Kingdom, United Kingdom
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JG
Jason Gellis
Colleague at Bt GroupOld Bridge, New Jersey, United States, United States
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RR
Rahul Rahul
Colleague at Bt GroupNoida, Uttar Pradesh, India, India
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Quick answers generated from the profile data available on this page.
Winjoy D'Souza works for BT Group.
Winjoy D'Souza is listed as IT Support at BT Group , Dubai at BT Group.
Winjoy D'Souza is based in Dubai, United Arab Emirates, United Arab Emirates while working with BT Group.
Winjoy D'Souza has worked for Bt Group, Epicor, and Hp.
Winjoy D'Souza's colleagues at BT Group include Robert Tingle, Rakesh Kumar, Coco Channel, Damilola Akinyemi, and Anita Czako.
You can use AeroLeads to view verified contact signals for Winjoy D'Souza at BT Group, including work email, phone, and LinkedIn data when available.
Winjoy D'Souza holds Bachelor Of Engineering - Be, Computer Science from Sahyadri College Of Engineering And Management.
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