It Support
Current· Provide professional & timely first level support for any computing problem or request, which is raised by our internal customers. If unable to resolve the situation, follow procedures to escalate call with IT support team via the Internal Service Desk system.· Liaise with hardware and software vendors to ensure BT maintain an up-to-date portfolio of computer equipment for customer use.· Ensure the BT Security policies and procedures are adhered to for all IT systems.· Plan and administer system resources across the user base.· Effect support and service procedures for hardware and software maintenance within the BT office environment.· Help administer the local network (Wi-Fi) and systems hardware, ensuring that an appropriate level of security is maintained.· Report to IT Manager any problem that may cause major impact to site.· Participate in other IT support projects as defined from time to time.
