Winnie Lei Email & Phone Number

New York, Ny, Us

New York, United States

- Handle high volume customer calls from 60+ store locations and reduce wait time by 2 minutes- Review daily financial reports using Excel and slash administration costs 80% by negotiatingprices and fees, while ensuring the continuation and enhancements of services- Develop and build positive relationships in regards to the escalation of customer complaints,resulting in improved customer retention and loyalty by 25%- Utilize digital app platforms such as Levelup and Grubhub to reward loyal customers and engagewith new customers. Identify an increase in monthly active users by 60% within three months

New York City Metropolitan Area

- Collaborated with corporate managers to identify new business practices and submit reportsregarding sales, forecasts, and competitive analysis- Develop, write, shoot, and edit content for a variety of channels, from website to social media- Developed engaging content for website home page, increased site traffic by 60% over 5 months- Landed 30+ existing client re-sign contracts, extending client relationships

Dedicated significant time to completing a learning journey entitled Cooking Classes for the Soul, with the overarching goal of helping people acknowledge healthy eating habits within the community. - Collaborated with team members on budget allocation in efforts to promote awareness- Reached out to 50+ members in low-income communities through social media platforms(Eventbrite, Facebook) regarding informational events on healthy living habits- Conducted market research on obesity management and weight loss to promote awarenessabout obesity and recommend cost-effective solutions to clients