Will Muller Email & Phone Number

Southfield, MI

• Maintains a specialized expertise in the firm’s enterprise applications
• Supports the development, implementation, and maintenance of corporate enterprise applications
• Addresses escalated Help Desk requests related to corporate enterprise applications
• Assists in user education and communication related to enterprise applications
• Assist in the development of application documentation, best practices and policies as needed
• Maintains relationships with key application stakeholders and business users

Southfield, MI

• Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner.
• Addresses complicated support issues.
• Contributes to the installation, maintenance, and configuration of SRR workstations, office machines, and other technology devices.
• Identifies, researches, and resolves high-level technical problems.
• Supports and maintains Active Directory user account information including rights, security, and systems groups.
• Works with staff to customize solutions and/or contacts vendors if needed.

Southfield, MI

Detroit, MI

As an intern for the data center team I assisted in the setup and maintenance of IT closets in various buildings in Detroit. This includes installation and configuration of uninterruptible power supply and automatic transfer switch devices.The team was also responsible for installing and decommissioning servers in the data center.

Masters, Management Information Systems - Concentration In Enterprise Security Management

The program curriculum provides the knowledge you need to interact with finance, engineering, manufacturing, logistics, and other business.

Bachelors, Telecommunications