Whitney Jenkins Email & Phone Number

Greenville, South Carolina Area

Promotions: keep track of promotions and push them to our internal sales reps. Do floor walks etc.Care pack report: find ways to develop the care pack business using this report. Call and send reports.Renewals: call on renewals to close business and get updates.Vendor service emails: assist with requestRenewsolv emails: assist with request in the portal.

Greenville, South Carolina Area

Charleston, South Carolina Area

As a member of the Technical Support team dedicated to providing premier support to customers with complex product or service concerns. I provide exceptional customer service and technical support for internal and external voice and data product customers across the wireless channel. I demonstrate the advanced troubleshooting skills necessary to resolve the full scope of customer issues including both technical and customer service inquiries. I follow up with customer to ensure first contact resolution and deliver a Promoter level experience.

Greenville, South Carolina Area

Greenville, South Carolina Area

Customer Solutions Use negotiation and problem solving skills to resolve customer concerns. Utilize troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance. Identify and assess customer needs based on interactions. Troubleshoot and communicate technical answers clearly and concisely. Take accountability for and resolves all customer issues and follow up when appropriate. Customer Loyalty & Growth Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line). Utilize tools and resources on every call to make appropriate recommendations to customers. Offer and educate on the benefits of products and services and explain how the recommendations will add value to the customer’s wireless experience. Recognize unhappy customer and responds with effective recommendations to improve their wireless experience.

Greenville

I oversee up to ten Customer Service Representatives and assist with development. I also ensure that my Reps make the 99.9% accuracy quota established to align with business needs.

Greer

In this role, I provided informatian on rental properties my organization represented. I established a rapport with prospects. I set appointments to visit communties and also sending sight umseen leases when available.

Greenville

I provide care for the mentally and physically disabled. I assist in establishing routines and daily desired tasks. I answer phones, Take messages, and direct calls to the desired areas.

I volunteered my service to Goodwill industries my duties consisted of accepting donations, organizing items in store, and conversing with customers.

Simpsonville

I assisted new employees in mastering there new positions whether it be cashier, inventory, or recieving.

Education record

High School Diploma 2006

I became a member of the Speech and Debate team and exceeded in several categories during my high school years.

Psychology 2006