William Martin Email & Phone Number

United States

Irving, Texas

Performed all aspects of day-to-day customer order processing (data entry) and support functions for the digital phone service, including contacting and re-scheduling digital phone installations, submitting, tracking and completing the LSR (Line Service Request) process, Customer interaction and at times upsell Charter Communication products. Monitored.

Irving, Texas

Served as a customer interface to handle more difficult and complex connectivity problems related to the local distribution network; such as plant outages, past due service disconnection, and more advanced broadband competencies. This can include network instruction, wireless setup/troubleshooting, home computer trouble shooting and Digital Phone.

Bedford, Texas

I supported the top 20 automotive dealerships throughout the United States with their ADP departmental software applications and their functionality in the dealerships local environment. Supported various hardware, printers, scanners, hand held parts scanners and the functionality. I also support the dealerships local network to insure optimal performance.

Irving Texas

I currently serve as a training lead supporting the Field Support Center (FSC) training managers. I assist the managers in overseeing the student classrooms and teaching various portions of the New Hire Curriculum - SPT 1. I serve as a mentor to new hire students during classroom labs and during any “live calls” handled during classroom training. My.

Irving, Texas (Dallas / Ft. Worth)

As a technical support agent I was responsible for assisting our dealers and ADT installation technicians in successfully completing installations with our clients. I assisted our technicians by performing SOE requirements and standard install confirmations. I also registered and performed troubleshooting steps for cellular radio communications (as.

Dallas/Fort Worth Area

I was responsible for training new hire technical support professionals on the Verizon Business DSL data product. Included in my responsibilities was introducing our new hires to call center operations and the contractual expectations of our vendor. I was responsible for tracking all students; maintaining accurate attendance records, test scores, classroom.

Dallas/Fort Worth Area

As an advanced technical support specialist I was responsible for resolving customer issues with their cellular services and improve customer satisfaction scores. I assisted customers with Sprint’s smart phones telecommunication and internet provisioning problems and user errors. I managed handset bios compatibility issues by insuring customers’ devices.

Irving, Texas

As the Corporate technical trainer I worked closely with the Human Resources department to develop and deliver a “New Hire” 4 day training workshop. Working with the managers and director of technical services I designed and deployed several instructor led courses for various levels of expertise for our technical support personnel. The courses I was.

Irving, Texas

I was responsible for direct customer support for four Securus Technology inmate telephone platforms, CAM, DCB, OMNI and DCM. Assisted our field service technicians and provided detailed troubleshooting and problem resolution for our customers. I maintained ownership and accountability for each problem reported to me, each trouble ticket was addressed and.

Dallas/Fort Worth Area

As a contract instructor I was responsible for training Verizon Fiber Solution Centers customer service agents and network technicians on the current West and East (FTTP) Fiber to the Premise end-to-end ordering systems architecture for Voice, Data, and Video Systems. Systems trained were COFEE, COG, NOCV, SSP, SQE, IGO, IVAPP, EMS, BAAIS, AAIS, STORC.

Flower Mound, Texas

During this time my wife had been diagnosed with oral cancer and I chose to seek employment closer to home to assist with her care and medical needs. This convenience store was located two blocks from our home and I could respond quickly if needed. As manager I managed 13 direct reports and daily operations of the business. Included in the responsibilities.

Dallas/Fort Worth Area

S.E.T.S. (Special Education Tracking System) I worked with the local project champion and the Dallas Independent School District representatives to insure the needs of the school district were met while abiding with local and federal laws governing the tracking of special needs children within the district. I was responsible for meeting with DISD officials.

I worked exclusively with Nortel’s product development managers to produce an accurate estimate of the work required and to resolve any specification inconsistency’s concerning proposed functionality. Upon resolution, the project was advanced to the technical writers to insured a timely rollout. They designed the product curriculum and training as.

Greenville, South Carolina

I was hired as a contract trainer to fulfill contractual obligations between New Horizons and the state of South Carolina’s Department of Education. I was responsible conducting Novell’s NetWare 5.1 network administration and advanced administration courses to over 200 Network Administrators at facilities specified by the client. I also trained 100 senior.

Manager / Technical Instructor, Microsoft / NovellResponsible for teaching a variety of Microsoft, Novell and Cisco authorized courses to students in the Irving, Texas training center or other training locations as required. Insuring the classroom and equipment are in working order. Providing new innovative ways to deliver the course material to insure.

B.S, Information Systems And Network Security

Bachelor's Degree

Associates, Computer Electronics