Mike Carter, Jr Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Chesterfield, Virginia, United States

● Responsible for business development and database management for potential clients, including Market/Comparative Analysis● Create marketing material in print and digital for various marketing platforms ● Performed data analytics, including trend analysis on surrounding localities for future development and revitalization options

Chester, Virginia, United States

● Effectively communicated with customers to ensure purchase of truck parts were ordered in a timely manner and delivered● Coordinated with management on the status of inventory needs on hot ticket items to be able to meet customer demand

Chester, Virginia

● Prepared invoices and processed payments through SAP● Managed daily and monthly financial processes, including cash report, bank deposits, and monthly financial goals with management● Coordinated repair request with the shop, parts department, and warranty department while updating the customer in a prompt, informative, and professional manner ensuring repairs were approved and completed in a timely manner

Richmond, Virginia Area

● Performed data analytics over call and email volume forecast to optimize staffing requirements● Monitored staffing metrics to ensure productions goals were met● Developed and managed dashboard reports provided to management for future staffing decisions● Managed payroll process to ensure accurate and timely submission for team members

Richmond, Virginia Area

● Trained new customer service representatives on company policy and issue resolution ● Assisted customers with scheduling pickup and delivery times, payment processing through PeopleSoft, and with international shipment processing and paperwork.

Roseboro, North Carolina

● Compiled wastewater testing data for submission to the State of North Carolina to validate that water met environmental specification● Managed water and sewer infrastructure in outlying areas to ensure they were accessible at all times● Managed maintenance performed on facility equipment as required to run at optimal performance● Obtained a North Carolina Wastewater Treatment license, meeting annual training requirements during tenure at facility

Roseboro, North Carolina, United States

● Maintained town trash collection route to ensure cleanliness throughout● Installed new water and sewer connection to town infrastructure and replaced or repaired old water and sewer connections residential or business locations