Michael Smith Email & Phone Number

Dallas, Texas, Us

Dallas, Texas, Us

Responsible for the strategic development, implementation, and oversight of a Firm-wide Technology Infrastructure. Focused on:- Building a technology strategy and infrastructure that supports and enables business objectives. - Continuous improvement of business processes through technology and automation. - Ensuring the effective operation of enterprise technologies to improve business and operational performance.

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Texas, Us

Accountable for global service delivery of all enterprise infrastructure as well as end user support & helpdesk services. Additionally responsible for firm's Cyber Security practice. Streamlines IT vendor relationships and negotiates favorable contracts for the company. Responsible for developing cloud strategy & optimizing services consumed in Microsoft Azure.

Dallas, Texas, Us

Responsible for leading a team in the management, maintenance and long-term strategic direction of the company’s network, server, telecommunications and disaster recovery infrastructure.

Dallas, Tx, Us

- Responsible for all IT Operations Management spanning North\Central Texas, Oklahoma and Arkansas. - Dedicated to building high functioning teams and fostering relationships within a team environment. - Manage business relationships, budgets and technology planning efforts for all Jacobs operating divisions with focus on driving cost efficiency without sacrificing operational excellence. - Experienced in driving application rationalization as well as hardware and work process standardization throughout all levels of the Enterprise. - ITIL v3 Foundations Certified, also holds an ITIL Practitioner Level Certification (Operational Support & Analysis). - Chosen by CIO in 2014 to lead the corporate M&A team in the acquisition and integration of Eagleton Engineering (Houston, TX.) - Participates as a core team member on several M&A efforts.

Dallas, Tx, Us

I was privileged to serve as the Business Relationship Manager to the President of our newly formed Buildings & Infrastructure line of business. In this role I worked in advisory capacity reporting directly to the line of business President. I collaborated with the Buildings and Infrastructure Senior Management team to ensure that the formation of this new line of business would be successful. This was a challenging role as the parameters and responsibilities of the role were being defined in real time. I consider this role to be one of the most rewarding experiences that I have had in my career.

Dallas, Tx, Us

Chosen for temporary duty assignment to Ireland to help to lead the Irish Information Technology team. Emphasis was on team building and repairing trust that was broken in the team environment.- Responsible for all IT Operations within Ireland. Responsible for all staffing, budgets and project mobilization efforts.- Management of 11 IT staff members located in Dublin and Cork (Ireland) as well as Belfast (Northern Ireland).- Led successful project site mobilization effort in support of the largest infrastructure project in the history of the country.

Unified organizationally dispersed IT groups creating a motivated high-performance team achieving 40% improvement in customer satisfaction scores and substantial cost savings. - Provided direction to Executive Leadership in regards to the IT spend in their locations. Provided monthly reporting to leadership which showed both financial and operational metrics.- Managed cross functional team of Network Technicians, Server Operators, Business Analysts, and Engineering Support.- Implemented metrics based ITIL Service Desk responsible for the day to day support of 3,200 national employees.- Led successful M&A activities for the integration of Damon S. Williams & Associates (Phoenix, AR) as well as Day Wilburn Engineering (Atlanta, GA).

Randolph Afb, Tx, Us

Graduated USAF Law Enforcement Academy (San Antonio, Texas 1994) – Honor Graduate.Graduated USAF Ground Defense School (Fort Dix, New Jersey 1995) – Honor Graduate.Completed 6 month TDY to Riyadh, Saudi Arabia (1995).

Security Operations

Bachelor'S Degree, Business Information Technology Management

Bachelor'S Degree Business - Information Technology Management

Associate’S Degree, International Business/Trade/Commerce