Won Lee is a Customer Success Manager at Amount. Colleagues describe them as "I am delighted to write this recommendation for Won, whose performance and contributions have been nothing short of exceptional. Won and I worked together at WizeHive, where she served as a Technical Services Specialist. Won consistently demonstrated an outstanding level of professionalism, creativity, and dedication in all aspects of her work. Her ability to tackle complex challenges with innovative solutions was evident in her work, each and every day. Beyond her technical knowledge and skills, Won was a collaborator, always willing to support colleagues while fostering a positive and inclusive work environment. Her exceptional work ethic, coupled with a remarkable aptitude for problem solving and genuine passion for helping others, made Won an invaluable asset to our organization. I wholeheartedly recommend Won for any future opportunities, confident that she will continue to achieve great success and make significant contributions wherever she goes." and "With over 10 years of experience in Financial technology and grant management software, Won Lee who I am pleased to enthusiastically recommend, has been an exceptional asset to our team at Wizehive for the past 2 years. I had the privilege of working with her both at SS&C and at WizeHive, and I can confidently say that she excels in every role she undertakes. Her contributions across project management, client relations, and operational efficiency are remarkable, and her ability to adapt and thrive in dynamic environments makes her an invaluable asset to any team. During our time at SS&C, Won quickly established herself as an indispensable team member through her exceptional problem-solving abilities, thorough attention to detail, and her capacity to handle multiple priorities seamlessly. She effortlessly supported high-complexity projects by managing core administrative tasks, handling client communications, and ensuring all project elements were aligned with our organizational goals. Her commitment to delivering exceptional results consistently enabled our team to achieve high levels of client satisfaction and operational success. At WizeHive, she expanded her expertise even further. She regularly supported large-scale implementations, streamlined project handoffs, and acted as a go-to resource for the Project Management Office, excelling in tasks ranging from account management to project coordination. Her proficiency with internal systems and commitment to process improvement elevated our technical team’s productivity and efficiency. Her collaborative approach made her a respected and approachable point of contact for both clients and colleagues. Not only did she help manage smaller projects with precision, but she also displayed a strategic mindset, supporting senior project managers with critical administrative tasks that allowed them to focus on high-level planning. Won consistently demonstrates a strong dedication to client service, ensuring that clients’ needs are met through responsive, professional, and clear communication. Her familiarity with managing end-to-end tasks, from contract setup and tracking to ensuring client satisfaction during early adoption phases, makes her an ideal fit for any Product Service or Project Management role."
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Customer Success ManagerAmountAtlanta, Ga, Us -
Technical Services LeadWizehive Nov 2022 - PresentI maintain a 95% on-time project completion rate by creating tailored solutions and ensuring project scope clarity. My role includes providing technical support, streamlining workflows, and resolving complex technical challenges to enhance system performance and client satisfaction. I also partner with Customer Success Managers to align solutions with client goals and organizational standards. -
Client Service RepresentativeSs&C Advent Jun 2019 - Nov 2022Jacksonville, Florida, United StatesI cultivated client relationships by providing consistent support and training for Black Diamond Link users. My role involved guiding clients through onboarding, managing data-related processes, and resolving urgent issues to meet service-level agreements. I also coordinated with aggregation services to refine client setups and improve platform functionality. -
Data AnalystSs&C Advent Nov 2013 - Jun 2019Jacksonville, Florida AreaI conducted research and analysis to ensure data accuracy, contributing to product development and increasing platform adoption by 15%. My responsibilities included creating training materials, reconciling financial data, and collaborating on process improvements to enhance client satisfaction and operational efficiency. -
Operations AnalystDeutsche Bank Aug 2011 - Oct 2013Jacksonville, Florida AreaI supported operational processes by analyzing data, optimizing workflows, and delivering insights to improve financial operations. My work focused on accuracy and efficiency, contributing to streamlined operations and reliable decision-making for the organization.
Won Lee Education Details
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Bachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Won Lee
What company does Won Lee work for?
Won Lee works for Amount
What is Won Lee's role at the current company?
Won Lee's current role is Customer Success Manager.
What schools did Won Lee attend?
Won Lee attended University Of North Florida.
Who are Won Lee's colleagues?
Won Lee's colleagues are David Mcnelis, Brittany Thomas, Rachel Nersesian, Olena Iurchenko, Stephanie Vitagliano, David Unfried Msw, Kirsten Hoehn.
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