Christopher Woodard Email and Phone Number

Design, Build and Support large scale OpenStack private clouds. Test and implement new OpenStack projects. Design and update documentation related to high profile customer's OpenStack deployments.

Deploy, and manage private Openstack based environments. Engineer solutions to automate and streamline operations. Provide direct customer support and escalation support to local and remote deployments. Build processes and procedures for operations team.

Install, configure, and manage a growing infrastructure with over 21,000 Virtual Machines on 4,000hosts across geographically diverse datacenters. Support product growth of over 30% per quarter.Engineer solutions to automate and streamline operations and support tasks using scripting, vCentertools and process management. As part of the Change Management Team, responsible for creatingchange management plans and communicating and scheduling plans for execution. Provide… Show more Install, configure, and manage a growing infrastructure with over 21,000 Virtual Machines on 4,000hosts across geographically diverse datacenters. Support product growth of over 30% per quarter.Engineer solutions to automate and streamline operations and support tasks using scripting, vCentertools and process management. As part of the Change Management Team, responsible for creatingchange management plans and communicating and scheduling plans for execution. Provide trainingand act as an escalation point for other engineers. Produce quality documentation of procedures andpolicies for internal knowledge base. Show less

Responsible for supporting Linux/Apache/MySQL/PHP (LAMP) servers for customers requiring break-fixanalysis and implementation, configuration changes, and scheduled maintenances. Resolve issues withPostfix, FTP, Plesk, SSL, backups, server performance and tuning, and other issues as requested. Manageand prioritize customer requests and tickets in a high-demand support organization while maintaininghigh customer satisfaction ratings.

Provide support to customers by phone and ticket for LAMP server technical issues. Route tickets toappropriate technicians for resolution and follow up with customers to ensure quality of support.Manage active queue to assist more senior technicians.

Provide monitoring of alerts for Windows and Linux servers for hardware and software relatedissues. Create URL and synthetic transaction monitors for proprietary monitoring tool. Perform initialtroubleshooting and escalate issues when necessary.

Maintain network of 1500+ users in the Military Intelligence Training Group. Supervise USAF computerwork center. Install, configure, and manage IOS and firmware for routers and layer 2/3 switches.Support the NSA secure communication interfaces. Maintain training networks for both secure andnon-secure traffic. Perform routine maintenance and inspections to insure equipment function andreliability.