Exceed customer acquisition and revenue growth targets and implement strategic sales plans in close collaboration withupper managementConvert initial calls into 2nd meetings at a high rate of successManage multiple stakeholders throughout the sales cycle i.e. User Buyer, Technical Buyer, Economic Buyer, CXBuild and promote strong, long-lasting customer relationships by partnering with them and fully understanding their needsand wants

Formulated recommendations and effective solutions to improve FedEx ISP & Amazon DSP overall profitability and success.Manage over 50 clients at various stages of progress while understanding each clients specific needs.Performed initial assessments during meetings with assigned clients.Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.Analyzed and interpreted data to determine any problems or areas that need improvement.

Nurtures interactions between the venue, its artists, their management, and guests leading up to and including the day of show.Compiles show information from partnering departments to be used to run a successful ticket operation and delivery of show.Works with operation management to meet all guest needs prior to arrival, as well as ensure all details are met once on site.Lead an effective and well-prepared host and concierge team into service by effectively collaborating with the Venue Director on any special needs to artists and guests prior to their arrival.Provides customer service to all guests by assisting with ticketing inquiries, managing our general email, and being a contact point on the venue floor for all customer needs.

Senior Account Manager 2013 - 2015 • Act as logistics point on presale programs from inception to roll out, enacted marketing plan for large-scale tours by The Avett Brothers, Fitz and the Tantrums and many others • Developed and implemented ticketing, e-commerce strategies to generate annual growth from 2010-2012 • Generated and managed VIP program for 2012 Bamboozle Festival headlined by Bon Jovi, Foo Fighters • Track & report on sales data; supplied company directors with that analysis to recommend improvements, expansion ideas, minimizing error

• Upload tour specifics onto sales platform, manage real-time sales activity, support team member's sales campaigns, often on a tight timeline • Compile final sales reports, verified accuracy of team’s reports for both A-list acts and up-and- coming artists • Report to directors on customer commentary, online sales operations from the ground floor, and offer suggestions on improvements

• On tour accountant; Responsible for all revenue and disbursements that are associated with a bands finances. • Point of contact for record label, management and public relations. • Available day and night to service the

• Directly responsible for the planning and design for a major market tour production. • Responsibilities include, but not limited to, planning and design of staging and lighting that can be accommodated and used in every venue. • Programmer and operator of a multiple intelligent fixtures light show. • Coordinator of daily stage arrangement and set up. • Worked closely with representatives of each venue, building working relationships while executing the necessary tasks needed to perform daily responsibilities.