Lawrence Wagner Email & Phone Number

Bowling Green, Ohio, United States

Maumee, Ohio, United States

Rossford, Ohio, United States

Toledo, Ohio, United States

Toledo, Ohio, United States

Perrysburg, Oh

Perrysburg, Oh

Toledo, Ohio

• Closely monitored web feedback via BuyMBS.com, Yotpo, Bizrate, Amazon, and eBay• Utilized Gimp and Photoshop to edit and update images for BuyMBS.com and other marketplaces• Wrote content/copy for product descriptions, keeping in mind SEO tactics (ASP.net Storefront)• Answered phones to assist with customer questions and online ordering• Developed pricing and program info in collaboration with the content team and our rep/vendor(s)• Performed competitive analyses to maintain competitive pricing among other online retailers

Novelty, Ohio

•Demonstrated great time-management when balancing tasks which were vital to animals’ well-being•Helped maintain exceptional communication while working as part of the animal care team•Practiced impeccable cleaning routines in order to maintain the cleanliness of the shelter and wellness of its inhabitant•Paid careful attention to safety regulations to prevent the injury or harm of staff, volunteers, and/or animals

Cleveland, Ohio

• Helped ensure a first class game night experience for our fans• Assisted guests with directions to nearest concession stand, guest services location, restroom, team shop, etc.• Engaged and interacted with fans of all ages• Communicated effectively with other team members, as part of the arena promotions team

Toledo, Ohio

*Worked at Rossford location (now closed) from February 2011 to November 2011. Later worked at Airport Hwy. location from February 2013 to June 2015.•Assisted customers in finding items they are looking for, along with suggesting items that they may find beneficial•Replaced empty spots on shelves with new product•Regularly stocked new product, especially pet food bags up to 60 lbs.•Demonstrated genuine respect and empathy for customers when possible. (Considering experiences in order to best serve them.)•Cleaned and arranged animal habitats to keep them looking pristine and to best suit the animal's needs.•Performed regular store maintenance tasks and cleaning duties (sweeping, mopping, dusting, taking out garbage, shoveling and salting walkways in the winter)•Worked register initially, eventually covered when needed

Toledo, Ohio

• Assisted with special events/game days and the everyday operations during football and basketball seasons• Updated game day information guides using Microsoft Word• Explored potential season ticket holders, boosters, gift-givers, and corporate sponsors by telephone, email, and direct mail • Generated and improved ticket sales/attendance through telephone and direct mail marketing• Distributed various athletic posters, cards, and brochures• Utilized Microsoft Excel and Agilon's "One" (Customer Relationship & Donor Management Software) to track and update donor records

Toledo, Oh

•Collaborated with fellow team members to ensure a safe, fun, and efficient work environment •Served guests and tended to their immediate needs•Recommended menu items based on guests’ preferences

Bowling Green, Oh

•Exhibited enthusiasm to help to maintain a positive atmosphere for customers and team members•Assisted fellow team members in cleaning tasks, as well as helping with side tasks as needed •Exercised extraordinary customer service and communication to conclude shopper's experience on a good note

Sandusky, Oh

*Summer employment: May to September 2010 and May to August 2011•Assisted customers with their questions regarding locations throughout the park•Fixed minor issues with arcade games and change machines•Carried large sums of quarters to different parts of the park•Swapped out dollar bills for quarters in the change machines

Bachelor’S Degree, Marketing, Sports Marketing

Relevant Coursework: • Buyer Behavior & Relationship Management • Marketing Communications • Direct Marketing • Business Marketing •.

Sports Marketing, Sports Management

Relevant Coursework: • Sports Management • Visual Communication Technology (Transferred to the University of Toledo prior to Fall 2012)