Rebecca Wright Email & Phone Number

Massachusetts, United States

• Led development of content strategy and information architecture for complex, large-scale website redesign projects including www.nei.nih.gov and www.health.gov/healthypeople
• Collaborated with formative and UX research teams to translate findings from user testing into personas, journey maps, and clear recommendations to align content strategy with user needs
• Oversaw creation of plain language print and web content across a wide range of audiences; managed content workflow including medical, legal, and regulatory subject matter expert review
• Worked with interdisciplinary teams including writers, visual designers, web developers, and UX specialists to create attractive, usable, accessible apps and digital products
• Evaluated content using the CDC Clear Communication Index, Suitability Assessment of Materials (SAM), and other heuristic assessments; developed custom assessment tools for clients
• Supported clients including U.S. Centers for Medicare and Medicaid Services (CMS), Massachusetts Health Connector, Eli Lilly and Company, U.S. Department of Veterans Affairs (VA), Centers for Disease Control and.

• Researched, wrote, and revised plain language content for websites, infographics, social media, interactive tools and apps, and print publications in accordance with health literacy and plain language best practices
• Provided project coordination to help ensure that teams completed fast-paced federal contracts on time and within budget
• Served as Contributing Editor to ODPHP's Health Literacy Online 2nd Edition

Philadelphia, PA

• Oversaw day-to-day accounting and payroll activities; managed office supplies, connectivity, equipment, and maintenance for three offices around the state.
• Supervised PHLP's 2012-2013 and 2013-2014 Communication Fellows; facilitated PHLP's increased use of communication as an advocacy, education, and development tool.
• Reviewed, revised, and re-designed new PHLP publications as needed to ensure readability and meet low-literacy standards.
• Commented on draft notices for DPW and other agencies: proposed edits to structure, content, and design to maximize readability for low-literacy consumers.
• Provided writing, research, and administrative support to Director on grant proposals.
• Generated reports on client demographics for funding and policy needs.

Philadelphia, PA

• Designed templates of publications (fact sheets, guides, manuals, PowerPoint, letterhead, newsletters) to improve readability and implement consistent branding.
• Assisted in planning in-person and online training sessions for advocates.
• Wrote client stories and coordinated production of monthly eNews.
• Maintained and updated PHLP website.

Norristown, PA

• Managed the Senior Farmers’ Market Nutrition Program for Montgomery County.
• Coordinated the distribution of food vouchers to 3000 low-income seniors at 22 sites.
• Implemented a civil rights training program for food pantries and distribution sites.
• Handled phone inquiries concerning eligibility for food stamps and other benefits.

Boston, MA

• Fielded press calls, wrote press releases and brochures.
• Handled billing, filing, event planning and relations with vendors.
• Represented the agency to clients; referred new clients to programs and services.

Ba, Linguistics And Deaf Studies

Education record