Walter Wright Email & Phone Number

National Field Trainer for Sears Hometown and Outlet storesResponsible for supporting National, District and Store Initiatives.* Leverage core process compliance to maximizes sales, improve customer satisfaction and profit.* Train and develop store teams to deliver consistent execution of operational processes and selling skills.* Coordinate store market openings and conducted operation, selling and customer service training.* Build relationships and support Franchise owned and operated stores throughout the nation in the Outlet and Hometown Store Formats.

Palm Bay Florida

Took this career break to take care of my ailing parents until they passed. I was able to run my own Handyman business during this sabbatical as time allowed.

* Oversaw P&L financial performance of up to 15 retail stores averaging $21MM in total revenue and ensured consistency of merchandising execution and operational processes. * Built relationships with dealer owners and 75+ indirect associate reports, actively monitored patrons’ experience, and trained/coached effective customer service techniques.* Executed/sustained high standards, corporate programs, policies, and processes. Led the implementation of merchandising, cost management, productivity programs and initiatives. * Assisted owners in developing local, brand appropriate, plans to increase visibility and provided sales, technical, operational training to new and existing owners and associates. * Proactively sought growth prospects, coordinated with region and corporate, researched market trends, and trained owners and associates to gain proficiency in opportunity areas. * Ensured compliance with company policies and applicable laws and regulations, supported business review process, and created specific, actionable plans to address any issues.

Hoffman Estates,Il

* Handled build out, merchandising and signing to completion, of 22 authorized retail dealer stores from logistics and timelines to merchandising, vendors, technology, etc. Assisted in special projects.* Partnered with candidate and contractors from start to soft opening, coordinated with Facility Planning, trained staff on presentation, signing systems, POS registers, and reports.

Titusville Fl. And Melbourne Fl.

* Responsible for department merchandising and operational processes ranging from customer satisfaction, displays, and inventory replenishment, etc. to meeting all performance goals. * Hired, trained, directed, supervised, and evaluated up to 31 employees.

Melbourne, Florida Area

• Top Sales producer for 9 years• Responsible for inventory management, promotional displays.• Special projects 1993-1995. Sent to other stores as implementer for store remodels.