Sandra Friesen Email & Phone Number

Vancouver Area, BC, Canada

New York, NY, US

Santa Clara, CA, US

Mountain View, CA, US

- Research, write, and maintain technical documentation, API documentation, UI text, code samples, and supplemental content for internal and external audiences.- Assess user roles, personas, and journeys in order to tailor content to fit the audience’s needs and to develop a deep understanding of customers.- Identify and resolve issues relating to.

Mountain View, CA, US

- Wrote and managed technical documentation for internal and external audiences.- Communicated complex info clearly, concisely, and accurately.- Edited and proofread documents written by others, and coached writers and non-writers to improve their writing skills.- Collaborated with key stakeholders to research and plan content to meet customer needs.

Mountain View, CA, US

[Note: I have removed the job title to avoid recruitment emails for a field I no longer wish to work in.]- Part of a collaborative global team who took action on sites that violated the webmaster guidelines with webspam.- Led workflow for the team and developed a new system for distributing the team workload to increase accountability for critical tasks..

San Jose, CA, US

[Note: I have removed the job title to avoid recruitment emails for a field I no longer work in.]- Worked with clients to blend recommendation and search technology into customer websites, driving up revenue and improving user experiences.- Created custom implementations using XML, XSLT, and CSS to tailor solutions for each client’s needs, including visual.