Sandra Friesen Email & Phone Number

Vancouver Area, Bc, Canada

New York, Ny, Us

Santa Clara, Ca, Us

Mountain View, Ca, Us

- Research, write, and maintain technical documentation, API documentation, UI text, code samples, and supplemental content for internal and external audiences.- Assess user roles, personas, and journeys in order to tailor content to fit the audience’s needs and to develop a deep understanding of customers.- Identify and resolve issues relating to documentation project schedules, resource availability, complex documentation projects, documentation structure, documentation design, and deliverables.- Analyze performance data from Google Analytics to help drive content strategy and information architecture.- Collaborate with cross-team initiatives involving Software Engineers, User Experience, Technical Support Engineers, Product Managers, and Program Managers to enable cross-product strategy.- Read, understand, and provide feedback on source code in Python, PHP, JavaScript, Java, and C++.

Mountain View, Ca, Us

- Wrote and managed technical documentation for internal and external audiences.- Communicated complex info clearly, concisely, and accurately.- Edited and proofread documents written by others, and coached writers and non-writers to improve their writing skills.- Collaborated with key stakeholders to research and plan content to meet customer needs.

Mountain View, Ca, Us

[Note: I have removed the job title to avoid recruitment emails for a field I no longer wish to work in.]- Part of a collaborative global team who took action on sites that violated the webmaster guidelines with webspam.- Led workflow for the team and developed a new system for distributing the team workload to increase accountability for critical tasks.- Worked on quality-related projects to improve search results, such as focused approaches on certain types of spam.- Identified trends/signals to fight spam at scale. Created automated pipelines using Google proprietary tools as well as regular expressions, Python, and Google BigQuery.- Developed utilities and automation solutions in Python and JavaScript to reduce repetitive task work for teammates.

San Jose, Ca, Us

[Note: I have removed the job title to avoid recruitment emails for a field I no longer work in.]- Worked with clients to blend recommendation and search technology into customer websites, driving up revenue and improving user experiences.- Created custom implementations using XML, XSLT, and CSS to tailor solutions for each client’s needs, including visual design.- Managed projects from initial stages to deployment. Supported customers after launch, including handling data feed reception.