Patrick Leahy Email & Phone Number

Ireland

Writing release notes and articles (topics) for an Enterprise Technology Management Solution.

Dublin, County Dublin, Ireland

In an agile and continuous delivery environment, I collaborate with Design and Scrum Teams to plan and write content for major features such as tiering, reporting, storage reclamation, and SAN fibre switches and fabrics. Before the design is handed over to the Scrum Team, I work intensively with Design and the Architect to ensure that the GUI labels, inline text, and hover help text are user-friendly, informative, and help users to complete tasks.I also edit the work of my colleagues to ensure that the content is of high quality and complies with IBM Style guidelines.

Planned and produced customized documentation and on-site training suites for the Royal Bank of Scotland. Delivered on-site training at Royal Bank of Scotland (UK) and Royal Bank of Scotland (Amsterdam).

Planned, wrote, and managed the production of e-learning courses for ordering products and services, raising incident tickets, managing projects and tasks, and raising crisis and command centre alerts.

Dublin City, County Dublin, Ireland

Wrote, edited, and produced customer-facing information, online and print, for Anam’s short message service centre, multimedia message service entre, and smart service products.

Edited reports presented to the EU Schengen Expert Group on Police Co-operation to the EU in Brussels and reviewed and edited the user documentation produced by software contractors.

Created a content lifecycle process from submission to publication for a knowledge base project that was being developed by Curam. Wrote articles for a Support Newsletter.

Cork, County Cork, Ireland

Estimated, planned, and wrote user, installation, configuration guides, and tutorials for telecom products. Trained new writers.

Dublin City, County Dublin, Ireland

Wrote user and system administration guides for the Irish Courts Criminal Case Tracking System and the Irish Prisoner Records System.

Frankfurt Rhine-Main Metropolitan Area

Book seller and administrator of international book orders.

Mainz, Rhineland-Palatinate, Germany

Translated scripts of wildlife documentaries and TV programs for international festivals.

Dublin, County Dublin, Ireland

Wrote online training courses for SAP, MS Office, COBOL, and other software products, which included simulations.

Dublin, County Dublin, Ireland

Sold UPS services and advised customers in German.

Dublin, County Dublin, Ireland

Wrote a user guide and helped develop a database application.

Frankfurt Rhine-Main Metropolitan Area

Produced laboratory reports and translated environmental articles about indoor air pollution.

Frankfurt Rhine-Main Metropolitan Area

Conversational and business English language courses.

M.A., English, Anglo-Irish Studies, Greek & Roman Civilisation

Activities and Societies: L&H Society, English Society, Classics SocietyAwarded the Archbishop Walsh Memorial Prize in English Literature..

B.A., English, Greek & Roman Civilisation

Activities and Societies: L&H, Drama Society