Bill Mercer Email & Phone Number

Austin, TX, US

Round Rock, Texas, US

Provide technical expertise to several global alliances partners, specifically Cloud Service Providers, to promote and sell services and offerings that include Dell Technologies DPS productsCollaborate with Channel Partners and Field Account Teams to leverage CSPs in opportunities to provide added value to the customerManage multi-million dollar annual.

Round Rock, Texas, US

Responsible for Americas Data Protection Solutions Pre-Sales Channel StrategyWork with Americas Channel Partners and assist with technical, enablement, and program expertise for Data Protection SolutionsPartner closely with Americas DPS Channel Specialty Sales Lead, Americas DPS Enterprise and Commercial Specialty Pre-Sales Leads, and Americas Partner SE.

Round Rock, Texas, US

Provide data-driven actions to ensure our external channel partners and internal channel sellers and leaders can meet their sales goals for the channel route to market.Ensure our external channel partners are trained on the latest Dell Technologies ISG products including messaging, technical differentiators, and competitive intelligence.

Round Rock, Texas, US

Represents Data Protection sales and presales to drive a better customer experience by integrating into the product release cycle and working closely with the product, education, enablement, services, and channel teams ensuring the field has the readiness & enablement components required to effectively sell and extend products into existing and new.

Round Rock, Texas, US

• Delivered Data Protection solutions to strategic Tier 1 customers to protect and increase market share through whiteboard presentations, product demonstrations, competitive differentiation, and roadmap discussions.
• Provided appropriate product messaging and training to educate customers and channel partners about the value of the DPS portfolio including Avamar, Networker, Data Domain, and dozens of other products and offerings
• Established strong network of engineering, management, and field assets to share best practices and technical acumen to maximize revenue opportunities
• Supported and managed communication between Core Dell EMC/Data Center/DPS Account Execs, support and post-sales teams, and DPS sales and pre-sales management
• Provided technical leadership to the team and organization by mentoring junior and assisting veteran team members with data gathering and knowledge transfer to ensure their success

College Station, TX, US

• Product managed new graduate and continuing education programs increasing applicant quality, quadrupling revenue to greater than $400K over a 3-year period and improving effectiveness to 30% of key market penetration.
• Developed strategic mission and implementation plan for continuing education and oversee administration and development of graduate studies programs
• Developed business relationships with key partners author contracts and agreements to provide continuing education and research services to key and emerging markets
• Managed team of coordinators and multi-million dollar budget to implement newly developed policies and products
• Key contributor to industry thought-leader development: produce articles and social media content to position program as international leader in the field

Austin, Texas, US

• Determined product requirements for specific market problems by globally collaborating with customers, internal teams, and 3rd parties, distilling exhaustive research to develop, debug, and deploy a complete solution.
• Enhanced product competitiveness by conceiving, orchestrating, and championing partnerships with Fortune 100 companies' key executives and technical experts
• Provided thought leadership by creating and delivering influential collateral and training material that promotes mind share within industry, press, and customers
• Managed multi-million dollar budgets including personnel allocation, capital expenditures, and contractual non-recurring engineering work and licensing maximizing limited resources
• Developed and disseminated roadmaps and work with partners to enhance existing ecosystems focusing on new features and technologies adding more benefits for less capital, providing customers a sustainable product line
• Directed, planned, and managed activities of cross-functional team comprised of various internal organizations and external companies to ensure successful and timely new product introduction of a solution to market

Austin, Texas, US

• Validated customers’ hardware design and software programming model ensuring quicker and more effective time to market
• Determined root cause of device failures during internal validation, external field tests, or customer acceptance testing providing field fixable solutions preventing product recalls
• Drafted and edited technical documentation including application notes, device datasheets, errata lists, and reference manuals

Chicago, IL, US

• Developed and implemented plans to bring up new designs of high performance processors meeting aggressive timetables to product release
• Developed and programed time-saving techniques for data accumulation and user-friendly interfaces for dissemination of large amounts of critical data
• Debugged and analyzed circuit and logic issues of new revisions of silicon and reported findings to internal and external customers ensuring product quality

College Station, TX, US

• Developed digital ambulance system using Commercial-Off-The-Shelf (COTS) equipment
• Interfaced with COTS vendors for implementation into the design
• Developed Java code to incorporate the COTS devices into the system
• Researched and implemented video acquisition and recording technologies, antenna and radio technologies and other tools for successful system integration.

Randolph AFB, TX, US

• Awarded Air Force Achievement Medal; Honorably Discharged
• Syrian Arabic Linguist: Trained at Defense Language Institute in Monterey, CA in culture and language of the Arab regions for duty in translating and radio interception.
• C141-B Crew Chief: Supervised and participated in troubleshooting, maintaining, and inspecting components of the C141-B cargo aircraft, including communication and navigation
• Supervised and trained several crew chief apprentices
• Hazardous Waste Management Technician: Personally oversaw and implemented numerous federal and local regulations for the management, storage, and disposal of daily aircraft operations hazardous waste. Supervised two.

Bachelor Of Sciences, Electrical Engineering, Mathematics (Minor)

Associates Of Applied Science, Science

Associate Of Applied Science, Aircraft Maintenance

Nyu Cyber Fellows Foundations - Python