Shane Browder Email & Phone Number

Summerville, Sc, Us

Summerville, Sc, Us

Wisconsin, United States

Acquired by Bon Secour Mercy Hospital - 2023♦ Develop and maintain key features of medical record software tailored to meet the unique needs of 70 emergency departments, demonstrating technical proficiency and a deep understanding of healthcare software solutions.♦ Build and nurture relationships with physicians, nurses, and the C-Suite through regular on site visits, engaging product demonstrations, and effective problem resolution, fostering trust and loyalty among clients.♦ Maintain accurate records of changes and files, ensuring data integrity, HIPAA compliance and accessibility, and facilitating efficient decision-making and collaboration across teams.♦ Accurately complete up-to-date documentation in regarding requests processed and incidents solved while meeting Service Level Agreements (SLAs).♦ Plan, direct, and organize multiple projects simultaneously, demonstrating strong project management skills and the ability to drive successful outcomes in a rapidly changing healthcare environment.♦ Proactively identify opportunities to increase user adoption, providing valuable insights and recommendations to enhance software utilization and maximize return on investment.♦ Certified in Epic ASAP (Emergency Department), Inpatient Orders, and Cogito (Reporting)♦ Key Achievements• Key project leader for consolidation of partner hospitals onto single instance of medical record software. Coordinated with C-suite, physicians, and nurses, collaborated with over a dozen other teams, and validated 100’s of items and settings to ensure multiple successful go-lives.• Key leader in data migration project moving 70 emergency departments from Citrix to cloud version of software.

Charleston, South Carolina Metropolitan Area

IT acquired by Bon Secour Mercy/Nordic Global - 2021♦ Serve as the operational lead for the hospital paging system TelmedIQ (PerfectServe) and other products, demonstrating strong leadership and expertise in optimizing workflows to meet provider needs and patient care.♦ Function as IT liaison for nursing leadership to provide updates and request approval for changes for TelmedIQ (PerfectServe).♦ Managed onboarding of new staff onto products by training and setting expectations.♦ Escalate customer issues to appropriate contact either in house or with vendor.♦ Develop test plans and end-user guides for the implementation of new features of TelmedIQ (PerfectServe), ensuring seamless integration and user adoption, and minimizing disruption to hospital operations.♦ Conduct training sessions for physicians, nursing staff, and front office staff on new applications, leveraging effective communication and instructional skills.♦ Effectively communicate changes in workflows to operational leaders, C-suite, and staff via meetings and e-mail.♦ Collaborate with staff at all levels to design and implement new workflows, leveraging insights and feedback to optimize processes and enhance operational effectiveness, patient care delivery and user acceptance.♦ Key Achievements• Project leader for integration of TelmedIQ (PerfectServe) and hospital bedside alerts designed to save nurses valuable minutes and increase efficiency.• Achieved 100% customer satisfaction scores on end user surveys.

Charleston, South Carolina Area

♦ Collaborate closely with nursing staff and physicians in the largest healthcare system in South Carolina to identify and address workflow challenges to help staff get the maximum value out of the software.♦ Played a key role in building and implementing features of Epic ASAP, demonstrating technical expertise and a deep understanding of healthcare software solutions to meet the unique needs of hospital environments.♦ Develop and maintain 100’s of order groupings for the Emergency Department, ensuring alignment with clinical best practices and regulatory requirements, contributing to improved patient care outcomes and operational excellence.♦ Review and effectively communicate changes listed in release notes, ensuring stakeholders were informed and prepared for software updates, minimizing disruption and optimizing user experience.♦ Contribute valuable insights and expertise as a member of the User Adoption/Customer Experience committee, driving initiatives to enhance overall satisfaction and usability of healthcare software among hospital staff.♦ Proactively identify and resolve application errors, providing timely and effective support to end users, maintaining high levels of customer satisfaction and trust.♦ Coordinate closely with other applications and departments to facilitate seamless integration and alignment of software changes, ensuring interoperability and continuity of operations.♦ Provide dedicated support as part of a 24x7 on-call rotation, delivering prompt resolution of customer issues and ensuring uninterrupted access to critical software functionalities.♦ Key Achievements • Spearheaded project for over 150 physicians to increase efficiency in placing orders resulting in a 25% decrease in time spent searchingEpic CertificationsEpic ASAP Certification Acquired from Epic Systems - Version 2015Epic Orders Certification Acquired from Epic Systems - Version 2017d

Charleston, South Carolina Area

♦ Promoted twice from Support roles♦ Effectively manage a high volume of projects, ranging from 30 to 50 concurrently, demonstrating exceptional organizational skills and ability to prioritize tasks to meet deadlines and exceed customer expectations.♦ Work alongside key decision makers in educational institutions to assess their needs and determine the most effective SAAS software modules, leveraging strong interpersonal skills to build rapport and drive successful partnerships.♦ Lead the implementation and configuration of products for new customers, ensuring seamless integration and alignment with their unique requirements, resulting in smooth transitions and high levels of customer satisfaction.♦ Conduct thorough audits of client databases and workflows, identifying inefficiencies and areas for improvement, and providing strategic recommendations to optimize processes and enhance productivity.♦ Deliver comprehensive training sessions to clients, empowering them with best practices and effective utilization of software functionalities, fostering strong user adoption and maximizing the value of the products.♦ Scope and adjust project plans based on evolving customer needs and feedback, demonstrating flexibility and responsiveness to ensure project success and customer satisfaction.♦ Proactively identify gaps in client processes and workflows, offering innovative solutions and recommendations for improvements, driving continuous enhancement and optimization of customer experiences.♦ Key Achievements • Met billable hours goal each quarter

♦ Promoted twice from Support roles♦ Offer technical assistance to both internal and external customers utilizing voice and data products.♦ Manage customer escalations on behalf of the management team.♦ Assess and address customer issues promptly to ensure their satisfaction.♦ Provide coaching and feedback to team members.♦ Conduct daily team meetings to disseminate important updates.♦ Diagnose and resolve issues with wireless devices for approximately 40 customers daily.♦ Educate customers on the features of new and existing products and services.♦ Recommend equipment upgrades and new service plans to customers.♦ Key Achievements • Achieved 100% customer satisfaction scores on end user surveys • Verizon Wireless Emerging Talent nominee