Wesley S. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

I research all fraudulent activity and escalated incidences to prevent future security breaches. I effectively maintain user policies and procedures to align with the organization’s goals.

Atlanta, Georgia

Research escalated incidents from our Support and Account Management teams where there is opportunity for coaching on procedures that affect our drivers and senders* Effectively update drivers and senders on Roadie’s policies and procedures, keeping them excited about using our service effectively* Review low driver ratings to ensure we are following up with any coaching opportunities to keep them on the platform* Maintain and adhere to Roadie’s Locking Rubric* Maintain and grow our Community Guidelines to ensure that they align with Roadie’s goalsand procedures* Work with the Marketing team to provide regular outreach to our community about newRoadie procedures when available* Regularly solicit feedback from our users, through surveys and other methods, tounderstand pain points and opportunities to improve and grow our coaching processes

Greater Atlanta Area

Back of House Specialist (9.2013-3.2017)Think quickly and perform problem-solving tasks within changing conditionsAct as a team lead to guide and train new employees on company processes and standardsEvaluate situations and take lead on carrying out solutions to problems that may ariseManage and meet multiple inventory deadlines each weekObserve guidelines to allow secure access to products and movement through the stockroomKeep up with Apple brand standards, visuallyApple Mobile Technician (5.2013 - 9.2013)Create energy and excitement around Apple products, providing the right solutionsTroubleshoot both hardware and software on all Apple products that may malfunctionDeliver excellent customer service in order to ensure user satisfactionMaintain continuous knowledge of all Apple products as they are released Repair devices as well as improve relationships with the Apple customerGather feedback from customers in order to improve customer satisfactionSales Specialist (3.2011-5.2013)Be the first person customers meet when they enter the storeGuide customers in areas such as advising, selling and setting up of new productsFocus on the maintenance of great satisfaction customers to create lifelong Apple users

Atlanta

Gather the required information necessary in order to best handle customer technical inquiriesResolve software and technical questions for customers efficiently and effectivelyPerform root cause analysis and determine appropriate course of actionIdentify trends and issues with our service and alerting supervisor of suchContribute to the knowledge base via technical and process support documentationPartner with service team members on various strategic projects when needed