Wesley S. Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

I research all fraudulent activity and escalated incidences to prevent future security breaches. I effectively maintain user policies and procedures to align with the organization’s goals.

Atlanta, Georgia

Research escalated incidents from our Support and Account Management teams where there is opportunity for coaching on procedures that affect our drivers and senders* Effectively update drivers and senders on Roadie’s policies and procedures, keeping them excited about using our service effectively* Review low driver ratings to ensure we are following up.

Greater Atlanta Area

Back of House Specialist (9.2013-3.2017)Think quickly and perform problem-solving tasks within changing conditionsAct as a team lead to guide and train new employees on company processes and standardsEvaluate situations and take lead on carrying out solutions to problems that may ariseManage and meet multiple inventory deadlines each weekObserve guidelines.

Atlanta

Gather the required information necessary in order to best handle customer technical inquiriesResolve software and technical questions for customers efficiently and effectivelyPerform root cause analysis and determine appropriate course of actionIdentify trends and issues with our service and alerting supervisor of suchContribute to the knowledge base via.