Bill Sontag Email & Phone Number

Marlborough, Ma, Us

Palo Alto, Ca, Us

-Provides hands-on support, installation, and configuration for Medable's mobile device fleet including all software components, applications, databases, firewall configurations, and more-Assists with the provisioning, setup, and deployment of devices on behalf of Medable's customers-Maintains all device and mobile device management platform technical support and documentation-Assists with managing global cellular data plans and monitoring device usage and billing

Woonsocket, Ri, Us

-Managed 42,000 mobile devices across North America while providing support to mobile deployments while projecting costs and managing vendor relations-Analyzed and track wireless spend across 4 wireless carriers and 1 wireless vendor-Lead on deploying cellular devices and strategy for CVS Health's COVID-19 response across the United States-Managed the merge between Aetna’s and CVS’s wireless carriers while looking for synergy saving opportunities -Supported phone upgrades and roll-out plans-Forecasted costs of projects and keeping all teams informed of current progress-Generated reports for management to track procurement stats and expenses for the entire wireless fleet-Processed invoices via SAP for vendors

Medway, Massachusetts, Us

-Lead a team of 4 to help a client update their POS terminals for Apple Pay and NFC payments-Analyzed, troubleshot, and documented a variety of technical issues -Provided telephone and remote support for end users and technical resources -Reviewed and coordinated the preparation of reports and presentations for management

Worcester, Ma, Us

-Lead the team to implement and deploy MaaS360 to the entire mobile device fleet of UMass Memorial -Inventoried and assigned fleet of mobile devices for users-Added and deployed multiple healthcare apps via MaaS360 and Apple’s VPP-Troubleshot enrollments and wrote up documentation for users to self-enroll

Herzogenaurach, Bavaria, De

-Optimized and streamlined wireless accounts with the finance team to save $200,000 annually-Worked with expense management and the mobile vendor to reduce turnaround time for phone orders from 2 weeks to 1 day-Helped develop strategy to retire old Citrix mobile device management and deploy new Airwatch management for North America-Led the support and testing for the United States mobility RFP across different vendors-Troubleshot both phones and mobile device management across the Americas

Basking Ridge, Nj, Us

-Lead and facilitated workshops where customers were educated about a variety of different technology solutions-Troubleshot a variety of issues with devices ranging from cell phones to fitness trackers-Multitasked while working with customers and navigating Verizon Wireless systems-Trained peers on product details-Contributed to the overall health and performance of the store by supporting daily business operations

Boston, Ma, Us

-Oversaw and managed both the construction and relocation to a new office-Deployed new Windows 7 machines to employees-Deployed encryption software to employee machines-Retired old telecom system to make way for Microsoft Lync-Retired and organized the recycling and donation of old computers-Started the initial deployment and setup of LanDesk-Rolled out patches from Microsoft and other vendors-Troubleshot various technical issues around the office

Framingham, Ma, Us

-Diagnosed and repaired both hardware and software issues-Installed hardware into client computers-Troubleshot software issues with customers via phone or in store-Provided tune-ups to client computers

Framingham, Ma, Us

-Provided guidance to customers in the purchase of computers, hardware, and software-Advised customers of the current releases of new technology-Guided customers in the purchase of peripherals and other services as needed-Assisted and filled in other departments as needed

Bachelors Of Arts In Interactive Media, Game Development And Programming

Education record