Sr. Analyst,Management Systems Support Manager & Training
Greater Atlanta Area
• Key project member during selection process, contract negotiation, customization design, training design, implementation, and system support of all major software packages• Managed a full time Call Center• Monitored LRO pricing feeds and investigated data exceptions. • Directly supported Revenue Managers• Designed data and report deliverables associated with Investments, Acquisitions, Dispositions and Taxes• Responsible for daily/monthly financial data processing from site level to corporate JDE systems. • Management liaison to assess and revise business unit process definition and documentation • Mentored and developed Tier 1 and Tier 2 Systems Support Specialists• Provided Tier 3 guidance and resources for associates via the Call Center• Monitored Sarbanes Oxley (SOX) Compliance• Directed curriculum design to promote successful, efficient learning of software via both classroom and Web hosted training • Assisted Internal Audit with data collection and investigations • Assisted in financial validations and corrections • Set up systems operations for all new construction and acquired projects, both Residential and Commercial.• Acted as a subject matter expert in data and operational processes as required by varied legal discovery requestsKey Accomplishments:• Effectively raised employee satisfaction survey scores relating to software and operational support • Recipient of the prestigious Gold Post Award in 2004. • Successful deployment of platform change from DOS-based AMSI to web-based MRI to over 500 Residential and Commercial Management system users with the simultaneous roll-out of Ops Purchasing/Procurement & Compliance Depot Vendor Approval system * Managed the development of Test Plans, Process Flow and Policy & Procedure documentation* Managed a training platform of 10 trainers facilitating week-long sessions in Atlanta, Tampa, Orlando, Charlotte, Dallas, Houston, Washington DC and New York City