William Wise Email & Phone Number

395 Youngs Rd. Williamsville, Ny, 14221

• Captured 400 processes with hundreds of process steps eliminated worth $200k in improvement for Customer Service, Ingram Integration Center, Cloud Services, Cloud Harmonics, Acquisition, Professional Training Services, Apple Care, Cisco, VMware, and Veeam.• Developed ISO compatible document control system for process flows and standard operating procedures.• Created an onboarding program for new hires to introduce all aspects of Ingram Micro’s business.• Led a cross functional team to improve a customer service process which was causing major delays in processing returns; realized $100k in savings.• Teamed to improve process for products shipped directly from vendors to customers; saved $970K. • Cloud Harmonics Acquisition; worked with Ingram and Cloud associates to capture Cloud Harmonics processes and develop future state processes integrated into the Ingram Micro system. Captured 50 processes and designed Home Page with radio buttons to allow associates easy access to the process flows.• SKU Table Limits Project; 8 Million SKU’s in the system had filled 98% of the SKU table. Doubled the size of the SKU table. Recommended improvements to reduce the number of SKU’s in the system.

10000 Wehrle Dr., Clarence Ny, 14031

• Developed and verified process parameters for manufacturing implanted medical components.• Created procedures and work instructions for manufacturing.• Updated procedures to reflect current manufacturing methods.• Lead cross functional teams to perform PFMEA, NCMR, and CAPA documentation.• Instituted control charting for a critical process to detect process variation over time.• Performed product performance validation testing and failure analysis. • Proposed new tooling designs as well as improvements to existing tooling.• Worked closely with Greatbatch Medical in Tijuana Mexico to establish equivalent and consistent processes.• Proposed process improvements for the Greatbatch Tijuana Mexico facility with $400K per year scrap reduction potential.• Wrote Research and Development Engineering reports for distribution to internal groups and Customers.

3425 Walden Ave., Depew Ny, 14043

Involved with continuous improvement projects, solving manufacturing problems, failure analysis, product testing and response to customer quality concerns.• Solved daily manufacturing problems.• Reduced scrap through process and design improvements.• Supported Engineers and Production Supervisors with Six Sigma tools and their applications.• Used Autodesk Inventor to design tooling and improve products.

Fenner Precision

11/11 to 8/12 Fenner PrecisionContinuous Improvement Champion Implement process improvements using Lean / Six Sigma tools.• Led a Six Sigma Black Belt project which resulted in $500k a year cost savings. This exceeded project goals for defect reduction and cost savings.• Directed cross functional teams to implement cost savings and solve manufacturing problems.• Supported continuous improvement efforts globally by consulting on CI projects at other Fenner locations.• Identified the need for and created ISO work instructions and procedures.• Worked with a consultant from Insyte Consulting to develop an improved inventory control system and various other lean initiatives.

3875 California Rd., Orchard Park, Ny, 14127

Product engineering experience at McGard has allowed me to participate in every aspect of product development from concept through shipment. • Engineering contact person for all production and manufacturing issues. • Worked closely with the Quality Assurance department to determine proper disposition of manufacturing and production problems. • Identified opportunities for cost savings and process improvement. • Assembled and worked with cross functional teams directing the implementation of improvements and resolving problems.• Prepared reports for customers in response to complaints and product returns.• Ran or participated in several successful Six Sigma Black Belt projects.

Bsme, Mechanical Engineering

Activities and Societies: ASQ Certified Six Sigma Black Belt, AAS Erie Community College, Buffalo NY, Mechanical Drafting, AAS Erie.

Education record