Managed Projects and Programs adjacent to Go-to-Market needs for the business by initiating planning and managing dependencies between cross-functional teams, including Engineering Leaders, Product Managers, Product Owners, and Design Teams. Daily use of Project Management Tools, Jira & Confluence.

Responsible for kickstarting and managing long-term relationships with Twilio’s Strategic ISV Partners (Independent Software Vendors). This required analyzing market opportunity, go-to-market gaps, and existing revenue blockers, then translating these data-driven findings into an actionable Business Development and Partner Development strategy. Also responsible for maintaining strong conduits for communication with cross-functional internal teams to achieve the proper internal influence and cohesion to track toward seamless execution. Managed a QoQ pipeline and forecasts with both internal and external Sales Teams, to track incremental growth as result from Strategic Partnership strength.

As a member of the (Elastic SIP Trunking) ESIPT Product Executive Team, was responsible for all GTM engagement. Responsibilities included Partnering with Sales Leaders to align on quarterly selling goals and develop strategic positioning for the Product to create additional routes to market for incremental revenue attainment. Developed close relationships with Heads of Product Management, Engineering, General Manager, Product Marketing, and Product Finance to keep strong alignment between GTM activities, product roadmaps, and overall business objectives for the entire Team. Drove GTM efforts that resulted in $4M-$6M each quarter.

Technical leader and Project Manager for Strategic Accounts, responsible for managing engagement and providing expertise to leverage connected solutions that drive business efficiency.Primary role in leading the business development, prospecting, networking and sales generating activities for Machine to Machine/Internet of Things (IoT) within well-known strategic accounts. Verticals include Retail, Finance, Automotive, Healthcare, etc. Actively manage opportunities through various channels to closure. Manage a pipeline of new and existing account opportunities and project managed opportunities to closure.

Responsible for partnering with the sales organization to identify customer sales opportunities, develop appropriate solutions, and see solutions through to implementation. Critical in assisting with the translation of customer business issues/opportunities into technical solution/business requirements. Routinely partnered with other subject matter experts to develop solutions and design system architecture for assigned customer base with an emphasis on the VZW branded solutions portfolio.Additional responsibilities include developing the account teams I support whilst keeping them well informed of upcoming products/updates, serving as an escalation resource, and serving as a peer leader and regional SME for IPv6 Initiatives.

Responsible for providing technical support to the sales team during early stages of the sales cycle, including RFP response. Post sale, acted as the primary owner of the customer relationship. Responsibilities included service delivery (hardware/software), customer education, and ongoing maintenance. Responsible for working directly with the technical engineers on the customer side to ensure seamless telephony integration with their PBX (analog, digital, IP (SIP)). In office, served as a secondary response to IT related issues pertaining and not limited to email, network/VPN trouble, and anti-virus administration.

Responsible for resolving technical issues reported by Tell Me More employees. Issues reported include and are not limited to those concerning network printing issues, new user additions, software trouble, and special needs solution requests. Independent project management is incorporated with this position along with use of the Spiceworks ticketing system. Very Similar to Stara Technologies position.

Responsible for resolving technical issues reported by Stara Technologies employees. Issues reported include and are not limited to those concerning network printing issues, new user additions, software trouble, and special needs solution requests. Independent project management is incorporated with this position.

Responsible for receiving, diagnosing, escalating, and/or resolving technical issues reported by Cox Business customers. Issues reported include and are not limited to those concerning DNS, email, VPN, VOIP, IP addressing, and connectivity using networking hardware. Unresolved issues are escalated via Remedy ticketing system.

(Internship) Responsible for opening tickets for necessary alerts that appear in monitoring. They include bandwidth utilization alerts, interface down alerts, and support emails that may include client router access list changes to name a few. This position also included calling out to telecommunications providers on behalf of Atrion customers in efforts to retrieve updates on open tickets.