Lead Specialist / Senior Revenue Operations Analyst
•Process managed 30+ employees located in Bengaluru, India and Argentina•Guided cross-functional teams to develop processes and improvements•Optimized Sales operations processes and systems•Created go-to-Market processes•Global leader for Policy Variation Request admins•Directed global policy’s changes and creation for sales operations concessions and discount matrix•Crafted training programs, procedures, step-by-step guides and courses•Responsible for creating and maintaining robust reporting and dashboards•Supervised and developed staff of 3 LATAM contract admin/Rev ops•Managed all activities for Latin America’s Contract Operations•Executed account lifecycle management•Designated team project manager, oversaw, coordinated, and successfully delivered timely completion of projects•Supported the planning, design, development, and deployment of new applications as well as enhancements to existing applications•Handled compliance issues and all Federal Government related task that pertained to my team•Assisted Sales in navigating complex deals, creative innovative solutions to close deals, negotiation, education and training on policies, in order to ensure customer satisfaction and renewal goals were surpassed•Handled audits, compliance issues, Federal Government task, PO terms, legal contractual agreements, P&S terms, payment terms, quote accuracy, projects, billing and warranty•Created presentations, training manuals, billing processes, weekly and quarterly reporting
