•Process managed 30+ employees located in Bengaluru, India and Argentina•Guided cross-functional teams to develop processes and improvements•Optimized Sales operations processes and systems•Created go-to-Market processes•Global leader for Policy Variation Request admins•Directed global policy’s changes and creation for sales operations concessions and discount matrix•Crafted training programs, procedures, step-by-step guides and courses•Responsible for creating and maintaining robust reporting and dashboards•Supervised and developed staff of 3 LATAM contract admin/Rev ops•Managed all activities for Latin America’s Contract Operations•Executed account lifecycle management•Designated team project manager, oversaw, coordinated, and successfully delivered timely completion of projects•Supported the planning, design, development, and deployment of new applications as well as enhancements to existing applications•Handled compliance issues and all Federal Government related task that pertained to my team•Assisted Sales in navigating complex deals, creative innovative solutions to close deals, negotiation, education and training on policies, in order to ensure customer satisfaction and renewal goals were surpassed•Handled audits, compliance issues, Federal Government task, PO terms, legal contractual agreements, P&S terms, payment terms, quote accuracy, projects, billing and warranty•Created presentations, training manuals, billing processes, weekly and quarterly reporting

•Resolved complex contractual issues, order discrepancies, accounts receivable and credit issues•Managed a contract portfolio of commercial and enterprise accounts for Canada, PA, MA, AR, AZ, MN and WA•Responsible for over 20+ projects and reports•Actively mentored employees for Global Business Solutions•Reviewed quotes, invoices, credit memos and renewal contracts•Managed installation, de-installation and upgrades of contractual equipment•Supported Global Service, sales, finance, credit collection and customer to resolve contractual issues

• Dispatched and coordinated field engineers for customer system failures• Evaluated customer system issues and procured necessary equipment as well as parts for essential data centers• Provided customer service to high valued clients under call center and email request

•Created new training materials in order to train and mentored new employees. Both locally and internationally•Provided technical support of data center assets, including data center configurations and adjustment•Ensured database accuracy by establishing remote connections, microcode, debriefing, installing, de-installing, terminating, monitor changes/corrections and terminated parts under oracle 11i Install Base•Identified key trends and concerns by analyzing data and reporting •Resolved complex issues for customers, sales, contracts department and field engineer