*Work directly with the Branch Manager to foster superior customer service.*Participates in selling Bank products and expanding customer relationships. * Balances operational controls and customer service in order to minimize risk to the Bank. *Assists with controls of branch expenses. Develops methods to streamline daily functions and improve branch productivity. * Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. *Conducts ongoing customer service, security and technical training in the branch. * Performs self-audits as scheduled and submits results in a timely fashion. * Supports the achievement of branch sales goals (i.e. coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities, etc.) * *Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards. * Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application. * Manages branch operations employees (i.e. selection, training, performance review, work allocation, etc.) Oversees and administers branch personnel issues for their direct reports. * Responsible for the branch in the manager's absence