Xavier Townsend Email and Phone Number

I'm a pre-media graduate with customer service skills who attended Dunwoody College of Technology. As a fan of computers and technology in general, I landed on pre media technology my choice. I learned to excel in the Adobe Suite apps, and Microsoft office, and also the production process that comes after. As a student worker in Print Services (the in-house print shop at Dunwoody), I learned to operate an iGen4 digital press, wide format printing, and finishing tasks such as binding, cutting and lamination. During my time there I did work for in-school clients such as posters, postcards, banners, and calendars. On most projects I handled all design and production tasks myself, including the digital printing and finishing. I grew up in Minneapolis Minnesota, and ran a large format press for Imagine express in their print shop. After a few years decided to branch out and explore customer service. I then worked for Wells Fargo as a customer service representative 2 in the Auto department. I would answer customer inquiries regarding auto loan payments, refinancing, and other tasks such as deferments. After a year, I got into an Escalation specialist role, where I learned to assist customer's with business banking inquires. These inquires required internal and external research, and I was required to respond independently when I found the appropriate solution to problems presented by the customer.