Xavier Townsend Email and Phone Number

Executive Team Lead Asset Protection at Target

Identifies theft trends within assigned locationDevelops and implements theft prevention strategies to reduce exposureDevelops and implements store awareness programs addressing theft, safety, inventory and shortage controlOversees the stores Electronic Article Surveillance (EAS) and product protection programsConducts internal investigations in compliance with Kohl's guidelinesConducts surveillance and apprehension in compliance with Kohl's guidelines.Conducts operational audits to ensure best practice complianceASSESS AND MAINTAIN EFFECTIVE INTERNAL AND EXTERNAL STORE LOSS PREVENTION PROGRAMSAssesses operational and shortage control proceduresCommunicates assessment results to store managementConducts inspections to ensure store is in compliance with Kohl's policies and proceduresWorks to create a culture of honesty and impression of control in the storeDEVELOP AND SUPERVISE LOSS PREVENTION ASSOCIATESSupervises Loss Prevention Officers and Loss Prevention Service SpecialistsMaintains customer service awarenessCommunicates new and updated policiesRecruits and trains new LP AssociatesProvides input to DLPM on performance and disciplinary issues of associates and provides additional input to DLPM for associate performance appraisals

Maintain a safe and secure environment for guests and employees throughout the property and surrounding complex. Provide security for special events, shows and functions held at the hotel and convention center facilities.Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job's time. Please include supervisory responsibilities.1.Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post and traffic control.2.Perform safety duties at special events including: checking access passes, protecting property, maintaining order, and directing traffic for hotel or client paid special events, shows, concerts or other functions.3.Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. May be required to administer minor first aid including CPR and AED.4.Respond to hotel and emergency events.5.Prepare incident, accident, and other reports that may be required at a specific post assignment.6.Conduct safety inspections. Report safety hazards and defective equipment to maintenance for repair.7.Provide security to dignitaries and celebrities. When requested or required, escort employees or hotel clients carrying cash or other valuables.8.Conduct employee parcel inspections, ID verification, and enforce companypolicies and procedures.9.Provide on the job training and orientation to new security agents as needed.10.Support Lost and Found operation as required.Perform other duties as assigned.

Reporting directly to the Zone Loss Prevention Manager with dotted-line responsibility tothe Store Manager, the Loss Prevention Agent is responsible for reducing inventory lossesdue to internal theft, shoplifting and paperwork errors.Primary Responsibilities:External Theft PreventionThe identification, prevention and apprehension as required of shoplifters in accordance withMichaels Loss Prevention Agent Training.Loss Prevention AwarenessConduct training sessions for all store associates on the ways to identify and prevent lossesdue to shoplifting, employee theft and paperwork errors.Physical Security StandardsConduct monthly facility inspections ensure all burglar/fire alarm systems, exterior andinterior entry/exits, fire extinguishers and C.C.T.V. are functioning safely and properly.Internal TheftThe identification of employee theft and investigation as directed by the Zone LossPrevention Manager.Accident/Incident InvestigationsDocument and communicate to the appropriate parties any incident, injury or illness relatedto the store.Emergency ProceduresAssist in all emergencies as requiredCustomer ServiceEnsures the highest level of customer service for all associates at all times.MiscellaneousMaintain the department’s code of conduct and confidentiality.Conduct any other duties as requested by the Zone Loss Prevention Manager.

Communicates with (or to) individuals or groups verbally and/or in writing (for example,customers, suppliers, associates) and conducts directed shrink related audits and reportfindings to appropriate leader or manager.Completes work assignments and prioritiesComplies with company policies, procedures, and standards of ethics and integrityMonitors and maintains awareness as it relates to environmental related exceptions(i.e.Hazmat, storm water).Promotes, monitors, and enforces safe work practices and a safe work environmentAlso conducted internal investigations on associates that were conducting store theft. UsedPTZ cameras and still shots to document activity, burned video collected evidence andpassed it on to the Manager for review.