Senior Coe Specialist I
Current- Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets- Investigate case details to determine the root cause of issues- Learn and master multiple applications and resources including contact management systems and knowledge bases- Communicate quickly and effectively to internal and external stakeholders- Triage and escalate urgent issues in order to drive them to resolution- Complete thorough documentation and notation on customer contacts and trends- Provide feedback to leadership and program teams regarding processes and trends- Provide feedback to leadership and program teams regarding processes and trends