Serving the Sierra Foothills of Northern California and San Francisco for all your Real Estate needs. DRE#02046783

338 Luxury Rentals www.alderapartments.com-Supervise a staff of 6- Filled 1 Vacant Position- Promoted LC to ACM.-Increased occupancy from 91% to 96% within the first 60 days and stable trend for the following periods.-Complete daily, weekly and monthly reports as needed for clients, participate in weekly operations calls with ownership.-Streamlined and updated Daily and Weekly reports for accuracy and improve the flow of weekly operations calls. -Updated all new trackers provided by ownership to report on delinquency, financial hardship and Covid payment plan tracking within the community. -Implemented and assisted the team with socially distant resident events and monthly retention efforts.-Worked with upper management and service team to incorporate outdoor workout facility for tenants to enjoy during current stay at home orders.-Complete daily, weekly and monthly property walks and report any deficiencies within the community.-Streamlined leasing efforts by researching market, updated touring procedures and overall customer experience to incorporate virtual, self guided, and social distant tours. --Streamlined leasing efforts and trained team with leasing best practices while implementing a paperless initiative.-Monitor and complete team members time cards in ADP, ensure all team members take schedule breaks as required.-Complete AP on a weekly basis and monitor budget for appropriate allocations-Promoted and trained new ACM with rent collection efforts, preparing final account statements and collections, adhering to Covid guidelines and Weekly DQ tracking.-Monitor and update renewal tracker and incorporated resident appreciation gifts at renewal offer delivery. -Review daily activity reports from security team and respond to all resident issues within 24 hours. Implemented and coached team on addressing resident issues with proper lease violation procedures and tracking.-Recipient of Aug 2020 Be Amped Award for SoCal Region

210 Luxury Rentals (32 Affordable Units)-Supervise a staff of 5- Filled 2 vacant positions-Increased occupancy from 88% to reach goal of 95% within the first 60 days -Minimized expenses and increased overall trade out on new leases and renewals-Implemented and streamlined all maintenance procedures, trained team to utilize Leonardo 247 as directed by Greystar standard operating procedures-Updated and completed all re-certifications for 32 Affordable units-Increased positive online reputation averaging 2.69 rating to 4.67 with an average of 6 new reviews per month-Awarded 2020 Kingsley excellence recognition for achievement in resident satisfaction-Completed all required annual inspections as required-Completed pending Capital improvement projects ranging from $5000-$185k-Complete daily, weekly, and monthly reports as needed for clients (Leasing, Accounting Month End, Capital Tracker, Monthly Marketing, Property Books, Renewal Tracker, Quarterly reports, etc.)-Monitor and complete team members time cards in ADP, ensure all team members take scheduled breaks as required-Conduct performance reviews and assist with development of all team members. Insure all team members complete required training.-Complete all account payable on a weekly basis and monitor budget for appropriate allocations.-Assist Assistant Community Manager with rent collection efforts, preparing final account statements and collections.-Streamlined leasing efforts and trained team with leasing best practices

Supervised a staff of 3 leasing agents, 4 concierge team members, 4 service team members in absence of Community ManagerCreated effective coverage schedules for all departments including onsite teams, overnight security, and vendorsInstrumental in the implementation of several “smart building” technology and assisted with training staff members on:Stratis IoT, ButterflyMx, Hello Alfred, HandyTrac, OutFit NRG, Fitness on Demand, Active Building, Amazon Hub, RealPage suite of productsImplemented and assisted training staff members according to Greystar policy and owner requested procedures: Application, move in expectations and procedures, customer service impacts, reporting, effective sales techniques to capture leases and meet assumption goalsEngaged and trained concierge team members on day to day operations and expectations of the role.Engaged and trained service team members on pulling reports in order to remain effective in move in/move out proceduresCreated impactful, sustainable, and reliable vendor relationships with essential vendor servicesImplemented collection and accounts receivable processes, resulting in minimal monthly delinquency of target goal 1%Reconciled accounts payable to insure vendor payment and accuracy of budget complianceCompleted weekly and monthly reporting, attended weekly owner meetings in absence of Community MangerLease up reporting, Accounting Month End Reports, Financial Property Books, Variance and Budget Comparison ReportsImplemented and trained staff on Below Market Rate Inclusionary on site process, in accordance with SFHA

Oversee the operations of the community to ensure performance at or above annual budget Developing strategies and executing action plans to maximize profitability and minimize loss in operationsDriving the growth and development of the team through effective coaching and counseling techniquesBudget preparationRecruitment and retention of quality employeesAdherence to the letter and spirit of Fair Housing law

Responsibilities include/not limited to:Maintains Property Management systems and software with a high degree of accuracy and timelinessLeads rent collection efforts with a goal of zero delinquency by the 10th of each monthParticipates in timely reporting and processing of 3-day Notices, evictions, Bad Debt collections, and Final Account StatementsProvides excellent customer service to internal and external customers, including prospects, residents and vendorsSupports leasing team as property needs dictatePrepares service requests as needed, follows up to ensure timely/satisfactory completionEnsures timely processing of purchase orders and invoicesActively involved in ensuring first-class property curb appealProvides direction to the team in the absence of the Community ManagerCompletes tasks or projects as assigned by the Community Manager

Processing of “move in’s/move out’sMeet management goals and objectivesCollection and posting of incomePreparation and delivery of all delinquency, eviction, and notices to vacate.Schedule with resident to schedule renewals/move outsComplete forms according to policies set by Hanover’s corporate office.Prepare SODA reports-begin collections procedures for damages.Post NSF fees, late fees and other miscellaneous incomes/expensesAudit all new and existing lease files for accuracyTake over Property Manager Responsibilities when neededMaintain a resident retention planWalk property and report any problemsPerform any and all duties called upon by supervisorsConduct sales tours with prospective residents and close the sale.Request a tour from all walk in traffic.Follow up on all prospects and track sales results.Effectively qualify future residentsVerify applications, prepare resident files, and related paperwork within 48 hoursUnderstand and accurately prepare all paperwork.Complete an accurate weekly/monthly market survey.Promote a professional and courteous attitude with residents and coworkers.Attend to resident concerns, complaints or inquiries within a timely manner.Organize monthly resident functions. (Event to be conducted within The Hanover Company’s policy and property budget)Implement a professional and courteous attitude throughout all property operations.Promptly attend to resident complaints and/or comments. Show a caring attitude in their work. Make unsolicited calls to residents to ensure service satisfaction.Respond to all feedback from customers with corrective action.Conduct positive customer service social calls.Conduct thorough move-in orientation and apartment inspection with new residents. Complete paperwork, prepare lease, sign lease. Accompany resident to inspectapartment home at move in. Demonstrates effective word processing skills andeffectively utilizes computer programs as directed.

Conduct sales tours with prospective residents and close the sale.Request a tour from all walk in traffic.Follow up on all prospects and track sales results.Answer Phones.Follow up on all internet traffic within 1 hour.Effectively qualify future residentsVerify applications, prepare resident files, and related paperwork within 48 hoursUnderstand and accurately prepare all paperwork.Complete an accurate weekly/monthly market survey.Resident ServicesPromote a professional and courteous attitude with residents and coworkers.Handle service requests from residents.Attend to resident concerns, complaints or inquiries within a timely manner.Organize monthly resident functions. (Event to be conducted within the company's policy and property budget) Office ResponsibilitiesImplement a professional and courteous attitude throughout all property operations.Promptly attend to resident complaints and/or comments. Show a caring attitude in their work. Make unsolicited calls to residents to ensure service satisfaction.Respond to all feedback from customers with corrective action.Conduct positive customer service social calls.Conduct thorough move-in orientation and apartment inspection with new residents. Complete paperwork, prepare lease, sign lease. Accompany resident to inspectapartment home at move in. Demonstrates effective word processing skills andeffectively utilizes computer programs as directed. Flexibility to frequent change within property, office and company. Flexibility of working hours as needed by the community demands and market

Conduct sales tours with prospective residents and close the sale.Request a tour from all walk in traffic.Follow up on all prospects and track sales results.Answer Phones.Follow up on all internet traffic within 1 hour.Effectively qualify future residentsVerify applications, prepare resident files, and related paperwork within 48 hoursUnderstand and accurately prepare all paperwork.Complete an accurate weekly/monthly market survey.Resident ServicesPromote a professional and courteous attitude with residents and coworkers.Handle service requests from residents.Attend to resident concerns, complaints or inquiries within a timely manner.Organize monthly resident functions. (Event to be conducted within the company's policy and property budget)Office ResponsibilitiesImplement a professional and courteous attitude throughout all property operations.Promptly attend to resident complaints and/or comments. Show a caring attitude in their work.Make unsolicited calls to residents to ensure service satisfaction.Respond to all feedback from customers with corrective action.Conduct positive customer service social calls.Conduct thorough move-in orientation and apartment inspection with new residents.Complete paperwork, prepare lease, sign lease. Accompany resident to inspectapartment home at move in. Demonstrates effective word processing skills andeffectively utilizes computer programs as directed. Flexibility to frequent change within property, office and company.Flexibility of working hours as needed by the community demands and market

Specialized in upscale Mexican cuisine serving brunch/lunch/dinner seven days a week, max occupancy of 250 guests and managed over 38 associates including front of the house and back of the house.Recognized for cultivating long term stable staff with a team player philosophy.Organization of daily documents.Created and developed employee training guide, bar drink standards guide, weekly and daily cleaning list checklist.Configured server station layouts to assure cost efficient guest satisfaction.Organized liquor, beer, wine for efficiency with ordering and weekly inventory procedures.Strong focus on customer dissatisfaction, proper identification and resolution.