Xi Jing Chang Email & Phone Number

Taiwan

• Responsible for the entire design process of Desktop, Web App, and Mobile App products, including understanding requirements, defining problems, planning, executing design and development.• Understand and maintain the Design System to ensure consistency and scalability in RWD and multi-platform product design.

Taiwan

• Directed diverse user research methods to define the product vision and roadmap, proposing concrete design strategies to stakeholders to solve complex business problems. • For B-side store service counter product design and planning: Improved service efficiency for on-site and off-site personnel with a creative in-store system, allowing waiters to cooperate as if playing a cooking game. The system was used for over 150+ stores and automated the entire enterprise-side selling process, eliminating the need for manual order handling. • For B-to-C integration planning and optimization: Streamlined the coupon module and increased the established order rate by 17%. Improved the user flow of the item-menu management system, reducing the menu-publish time by 864%. • Led usability tests and surveys to gain insights for product iteration, patiently raising the SUS questionnaire score from 57.5 to 85. • Used data-driven insights generated by HotJar and Mixed-panel, and set priorities for improvement directions.

I have highlighted several particularly representative freelance projects. Please feel free to refer more to my online portfolio. 3 successful cross-country products, eg: I delivered World Bamboo Website for 30+ countries, and designed for Open House Hsinchu, the 4th city to join the Open House Global Festival in Asia, creating 12,000+ tourists in 2 days. • Products' Namelist: 1. The data headquarter system for National Sports Training Center 2. NeuinX APP (Sport AI Startup) 3. World Bamboo Congress Official Website (Taiwan 2024) https://www.worldbamboocongress.org/ 4. Open House Global Festival Official Website (Hsinchu 2021) 5. Bamboo Expo Official Website (Taiwan 2024) https://www.bambooexpo.tw/en-us

Taipei, Taipei City, Taiwan

• Guide the Audiologist industry on how to build a software industry culture and enhance the efficiency of communication.Ex. PRD, user flow, slack, and Asana• Driving design strategy, and contributing to design culture and practices with the start-ups' team. Ex. Design sprint methodology and Lean UX process.

Sunnyvale, Califonia

• Delivered remote UX services for a startup based in Mountain View, CA, USA. • Organized the design sprint process and a robust design hands-off procedure for an early-stage startup. • Led and collaborated with 2 early-stage UX researchers and ensured that UX research methods were strategically integrated throughout the project timeline (e.g., innovated a heuristic evaluation before redesign, usability test before development). • Led and defined a design system based on the principles of Atomic design with 1 designer

Uk Remote

• Collaborated remotely with an early-stage startup based in the UK, delivering UX services for an undisclosed holiday meta-search product. • Created the design system and ensured the interface was shipped with high-quality design handoffs. • Conducted user interviews, designed user flows, performed usability tests, A/B tests, and utilized HotJar for user feedback and insights.

Taiwan Remote

• Offered UX/UI services for the ECOCO Circular Economy CRM. Directed the design system and user flow. • Collaborated closely with the PMs and development team, actively sharing design iterations, and ensuring seamless integration of design and code within the new framework. • The system successfully served over 1 million end-users, enabling our customers to efficiently manage more than 120 IoT machines across 14 counties in Taiwan.

Taipei City, Taiwan

• Presented 4 viable product proposals related to CUI and AI, supported by comprehensive product research and a full design hands-off process, including detailed documentation. • Collaborated with a team in the Philippines, effectively coordinating efforts and leveraging cross-functional expertise.

Taiwan

There are 3 products I delivered： • Virtual Reality Servo Simulating System for Delta Electronics I designed and developed the end-to-end UX experience and launched a system simulating Servo VR cooperating with the Mechanical Engineers for Delta Electronics. • SideeX 3 I designed the UI/UX flow and conducted user testing. Over 400,000 web testers globally download this app to automate their test cases. • Campus APP of National Cheng Kung University I designed the UI/UX flow and conducted user testing. Over 32,000 students and staffs enrolled in this APP until 2022.

Master'S Degree, Institute Of Applied Art, Gpa 4.1/4.3

- Conducted HCI/UX research - Relevant product research experience: Qualitative and quantitative research methodologies, user experience.

Bachelor'S Degree, Computer Science

Activities and Societies: NCKU Photography- Experience in a programming language commonly used for data manipulation and computational.