Xian Mayes Email & Phone Number

The Advantage Travel Partnership is the UK’s largest independent travel agent group. The leisure and business travel agents who are part of the group are each independently owned, but as a collective produce over £4.5bn of travel sales each year, making us experts in every aspect of the travel industry.We are extremely proud of our travel agency partners and although their skills and travel knowledge are as different as the individuals themselves, they all share a passion for travel and a desire to tailor their travel services to the individual needs of their customers.At the Advantage Travel Partnership, we work closely with our member partners to provide them with the tools to offer their customers the most inspirational, yet affordable, range of travel product – and all with the full financial protection you would expect of an organisation of our size.We work shoulder-to-shoulder with our partners, sharing our collective knowledge to deliver exceptional travel services.

Milton Keynes, England, United Kingdom

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence.We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

Bedford

Mayes HR provides ‘on-demand’ generalist HR support and specialist ER consultancy services to organisations of any size by being the face of HR for businesses without their own HR department or working alongside the HR team who require additional support with complex issues or standalone projects.Managing employee relations cases (disciplinary/ grievance/ appeal hearing), whistle blowing investigations, TUPE processes, training/ coaching of managers, advising on best practice when handling employee data under GDPR, advising and dealing with reorganisations/ restructure/ redundancy process and reducing the risk of employment tribunal claims. Commercially-focussed to work with the business in managing poor performance to reduce waste within the organisation by combining extensive HR experience with previous operational management.

Milton Keynes, United Kingdom

Providing a full generalist HR service to Giles Foods on an interim basis, with 3 direct reports, looking after approximately 270 employees who produce of fantastic selection of artisan breads, garlic breads and buns!

Northampton, United Kingdom

St Andrew's is the UK’s leading charity providing specialist NHS mental healthcare. Providing strategic HR to the largest pathway within in the charity to around 700 employees, and responsible for two Senior HR Advisors, working across 3 sites.

To provide HR Business Partner support to the Director of the Water Services business unit and his leadership team, and the team at ‘Anglian Water Business’ who look after the commercial customers.

Welwyn Garden City

Carlisle Support Services compromises of 4 business – Cleaning, Security, Retail and Interiors. Contracts across the transport, retail and public sector. The diverse nature of the business means complex businesses to transfer, trade unions to work alongside and influence, and clients to partner. • Lead the culture change programme and align all initiatives with the key values of the business.• To propose and maintain HR policies, ensuring legal compliancy in all aspects of employment law • To support employee relations through pro-active, and as necessary, reactive interventions and ensure effective management of all employee relation issues• To develop, support and mentor the HR team• Collate management information on a monthly basis for the Senior Management team• Provide specialist support for the bid process and TUPE transfers in new contract awards / outgoing transfers• To promote best practice within the HR Team and constantly look to improve processes and procedures• Work with trade unions to ensure good working relations continue on behalf of the clientsAccomplishments include:- Identified a work group to implement a new HR system, managing work load and timescales for each HR team member- Recruited HR team to bring all employee relations in-house, including the management of employment tribunals- Set up the HR function to provide full support to each area of business by assigning each business area to a member of the HR team, thereby increasing understanding and providing a first-class service to operations

Welwyn Garden City

Initially responsible for the Carlisle Cleaning and Support Services brand (3000 employees, t/o £38mil). In July 2009, the role was expanded to provide support to all Carlisle Support Services.Responsibilities included:• Produce annual HR business plan to deliver business goals and identify opportunities for further improvement, continually reviewing key areas and prioritising in line with business requirements• Work with the external employment law advisory service to identify areas of development• Responsible for training and development process, and ensuring compliance across the business.Accomplishments included:- Implemented industry-leading initiative to instil customer service culture into cleaning staff, providing a career path, increased morale and improving client satisfaction- Reduce labour turnover from 60% to 16% within 3 years by implementing robust recruitment policy- Implemented industry-leading initiative to instil customer service culture into cleaning staff, providing a career path, increased morale and improving client satisfaction- Produced and implemented a succession planning document for all management grades, to align company objectives to the skills set currently in place and required for future growth within the business- Increased capability and confidence of line managers to manage performance of own teams, resulting in improved morale and cost efficiencies

Harry Ramsdens brand, 1200 staff, t/o £25mil• Supported 42 business units across the UK (including company-owned and franchised units) in all aspects of HR / people management• Devised annual HR strategy to deliver business objectives• Managed TUPE processes in business acquisitions, aligning with corporate policy where possible• Implemented “People Packs” to enable managers to take responsibility for HR, recruitment and people development in their businesses• Reviewed and rectified poor process issues, resulting in improved consistency in contracts and performance improvements in units that had not previously received attention• Reduced recruitment spend by implementing robust resourcing processes and improving retention• Advised and supported management on complex and varied disciplinaries and grievances, minimising unnecessary cost and tribunal proceedings, eradicating the ‘settlement’ culture with a firm but fair stance on discipline and performance• Implemented cultural change programme to encourage managers to focus on the development and performance of people as fundamental to delivering financial success• Coached and mentored training personnel to devise relevant courses in a wide range of subjects including product knowledge, delivering excellent customers service, negotiation skills and project management.

• Initially employed as a Training Advisor responsible for supporting the development needs of 140 units with 2 new units opening each month. • Potential recognised and promoted to HR Advisor.• Provided advice and support to Manager on all aspects of discipline and grievance.• Prepared cases and representation for employment tribunals.• Devised and implemented training plans for new and existing units including cash processes, wine tasting, customer service, and Health & Safety.• Liaised with project team to plan training with unit opening dates, successfully delivered training on time within tight timescales. • Completed comprehensive IIP standards and documentation, which led to the attainment of IIP status.

• Responsible for delivering training on hospitality till systems to various clients throughout the UK.• Prepared reference tools and guidance aids for staff to use when working on tills systems following training. These acted as quick reference guides to aid learning. • Took on extra responsibility and developed role to include designing and delivering training for head office technical and support staff.