Xiaohan Yi Email & Phone Number

Liss, Gb

◾ Conducting in-depth consumer trend research and analysis for various clients in a range of industries including food and beverage, consumer goods, healthcare, supply chain, public sector. ◾ Interviewing consumer and industry experts, moderating focus groups, as well as analysing secondary data reports for trend analysis and foresight development.◾ Creating actionable, fully customisable reports with strategic recommendations for clients based on current trends and emerging signals.◾ Developing and delivering presentations to clients to communicate findings and recommendations.◾ Collaborating with other members of the consulting team such as data, semiotics, strategy consulting teams to provide clients with a holistic solution to their business challenge ◾ Building and maintaining relationships with clients, providing regular updates and insights to support their business strategy◾ Leading project execution through synthesising reports and managing project timeline and flow to ensure timely and high-quality delivery

Graduate analyst for Ipsos UK’s Trends & Foresight Consulting team

Guildford, England, United Kingdom

Exceeded personal monthly KPIs by 120% through proactively identifying sales opportunities that aligned with company business directions Achieved average 90% NPS (Net Promotor Score) monthly with excellent customer service skills and communication skills to liaise with customers and manage communication ambiguitiesCollaborated in a team to manage stressful situations to give clients the most professional and friendly service Achieved third best-selling store on the region store monthly KPIs by coaching colleagues commercially and operationally Promoted to senior advisor development programme after consistently achieving KPIs 6 months in a row

Coventry, United Kingdom

Customised daily social media campaigns with written and graphic content in line with Chinese holidaysCo-ordinated and supervised part-time workers to execute company’s marketing strategy in the Coventry regionScheduled daily social media campaigns which increased the social media account followers by 50 people a week

University Of Warwick

Resolved queries for prospective students and parents at the Open Day sessions regarding the courseEvaluated and adapted different method of communication style according to different needs of the prospective studentModerated group discussions in the taster seminar sessions to ensure all participants constructively worked on the answer and established the final group answerStrengthened the Open Day presentation structure by constant evaluation and providing feedback to the professors

Coventry, United Kingdom

Collaborated in a team to liaise with the Students’ Unions to coordinate society fairs that increased society membership by 20%Moderated monthly meetings to ensure all participants expressed their opinions openly while managing conflicting opinionsRecruited a social media executive to drive student engagement by creating and managing social media postsInitiated a Cross-Faculty Dinner Ball between two independent societies that increase society income by 60%Liaised between different stakeholders including venue, transport, entertainment suppliers and the society executives to manage the dinner ball Refined budget for venue, food, drinks, transport and entertainment for the dinner ball and saved 50% expenditureNegotiated with departments and suppliers to reach financial agreements and monitored contracts to ensure accuracy Administered meeting minutes and prepared agenda for Student-Staff Liaising Committee meetings

Surrey

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: President of Liberal Arts Society 2018-2019 SSLC (Student-Staff Liaison Committee) 2017-2018 Team Warwick.

A-Level, Maths; Biology;Geography

Activities and Societies: Vice President of Student Union