Xnetra Miller Email & Phone Number

Dallas, Texas, United States

• Devise training curriculum for internal associates new to company or role and external clients new to data marketing technical systems. • Execute ~20 annual, 2-3 day, individual and group technical training sessions, according to organizational and client requirements, for Alterian products (Alterian Marketing Suite, Campaign Manager, Real-time Customer Experience, Delphi, & Email Manager) and Adobe Campaign Standard.• Produce and prepare training schedules, agendas, and presentations.• Customize course content according to objectives.• Measure training effectiveness via survey and evaluation methods to implement improvements. • Develop technical online video instruction as necessary. • Manage training courses and drive engagement within learning management system.

Greensboro, North Carolina, United States

• Tactfully coordinate and deliver training programs for Basic Operator, BioNetwork (Life Science), Leadership, Root Cause Analysis, and OSHA courses for ~350 associates, resulting in a productive workforce over a two-year period. • Facilitate third-party relationship and oversaw the management of $400,000 in state funds between 2019 and 2021. • Spearhead Annual Skills Checklist Reviews, TPM Certification modifications, Qualifier and Verifier Training, and tracking of those certified in the Greensboro and Winston-Salem locations. • Periodically evaluate and identify training, safety, and overall development shortfalls; ensure prompt update of all or any training that needs to be up to date, ensuring staff effectiveness and safety. • Develop training curriculum for new hires, transfers, and temporary associates and coordinate Train-the-Trainer and Leadership training for production team leads. • Facilitate global training, in-person and virtual, for new and existing C-Suite to junior level managers per educational guidelines inclusive of experiential learning activities, participant guides, role-play scenarios, and training presentations. • Work collaboratively on cross-functional and cross-cultural teams, inclusive of top management, to create short-term and long-term learning and development plans that support operational goals and objectives.

Greensboro, North Carolina

• Collaborated with production, R & D, and divisional Marketing and Sales to optimize manufacturing capabilities through effective network planning. • Implemented any forecast changes caused by rollouts and fluctuating customer demand. • Identified flaws, conducted root cause analysis, reported findings and created proposals to improve operations and operating procedures. • Ensured superior customer service by conducting monthly quality assurance checks on the forecast and updating Sales and Marketing departments on the same.

• Assisted four HR Managers and two Associate HR Representatives with administrative needs for more than fifteen customer groups. • Contributed to the development, documentation, and recommendation of HR processes, procedures, and programs for continuous improvement to deliver innovative solutions to meet the needs of customers via successful business partnering relationships. • Managed and led HR processes and initiatives across departments, such as scheduling internal, external, and intern candidates for interviews with Hiring Managers, new associates training and administration, background checks, weekly organizational announcements, compensation planning, talent review, training and development, hiring and terminating, and organizational effectiveness. • Assisted in the transition process with both transfers and new external hires as an administrative associate. • Coordinated company webcasts, holiday events, the annual Grasshopper game, and the awards program effectively.• Collaborated with HRIS to maintain employee information (salary, title changes, reporting relationships, etc.).• Ensured all federal and state regulations were posted and in order (i.e., labor laws).

• Managed all aspects of Strategic and Tactical Procurement and Vendor Management for Professional Services, including Finance, Human Resources, IT & Network Strategy, and Operations. • Implemented controls that centralized purchasing, increasing productivity by 28%. • Maintained product pricing for over 700 skus and 25 vendors. Weekly electronic purchase orders were cut/emailed/filed for up to 250 printed material and chemical vendors. • Provided trending vendor reports ensuring that costs, services, and products are in line with the agreement. • Acted as a back-up to two senior buyers (fielded questions from Operations department and vendors, cut POs, issued pricing, etc.).

• Analyzed and quality checked product information before processing into EPIC (Ecolab Product Information Central). • Trained Operations department (Plant), along with any new hires, on EPIC online portal.• Worked with a team to convert 1200 skus to EPIC, for simplification and sustainability purposes, for 2 divisions. • Backed up Sr. Specifications Analyst (conducted daily "GO" meetings, fielded questions from 6 departments, supervised team of 6, issued processing feedback to team).

• Collected, reviewed, and processed required paperwork to set up, modify, and obsolesce products in JDE mainframe, for 4 company locations.• Maintained Division Address Book – setup, modified, and deleted vendor information for accounting payroll purposes.• Controlled New Item Number/UPC assignment and mainframe cleanup. • Managed and entered signoffs for monetary scrap authorizations.• Entered and updated the monthly forecasts for new and existing products. • Backed up Operations Administrative Assistant when necessary.

• Participated in delivery, training design, and development of training materials based on company needs. .• Assisted in developing ways to train existing modules and introduced new, upcoming modules.• Reported on progress of trainees and personnel under guidance during training period. • Motivated staff to meet and exceed customer service call center expectations.

• Provided training to 50 teachers/259 students in the use of current technology to meet curriculum goals. • Facilitated use of computer lab. • Troubleshot hardware and software problems, and recommended repairs as needed. • Ran administrative reports concerning progress of students in specified areas.

• Assisted with implementation and design plans of 3rd party HR administration. • Maintained /created programming documentation for 3 clients/ 13,000 employees. • Programming resource for client team; programmed benefit information using the COBOL language.• Communicated with consultant, team leader, and project manager regarding plan, client, and system issues, as well as special client requests.

-Audited and processed 350 field service reports, generating $900,000 total revenue, ona weekly basis.-Communicated with and worked alongside 5 area service managers to ensure proper billingof medical invoices for 6 markets. -Intercepted daily telephone calls, as well as assisted in troubleshooting, for 90 fieldservice engineers throughout the southeast area of U.S.

-Responsible for store closings and preparation of paperwork and sales figures.-Sold over $3,000 in merchandise in a given week.