Xnetra Miller Email & Phone Number

Dallas, Texas, United States

• Devise training curriculum for internal associates new to company or role and external clients new to data marketing technical systems.
• Execute ~20 annual, 2-3 day, individual and group technical training sessions, according to organizational and client requirements, for Alterian products (Alterian Marketing Suite, Campaign Manager, Real-time Customer.
• Produce and prepare training schedules, agendas, and presentations.
• Customize course content according to objectives.
• Measure training effectiveness via survey and evaluation methods to implement improvements.
• Develop technical online video instruction as necessary.

Greensboro, North Carolina, United States

• Tactfully coordinate and deliver training programs for Basic Operator, BioNetwork (Life Science), Leadership, Root Cause Analysis, and OSHA courses for ~350 associates, resulting in a productive workforce over a.
• Facilitate third-party relationship and oversaw the management of $400,000 in state funds between 2019 and 2021.
• Spearhead Annual Skills Checklist Reviews, TPM Certification modifications, Qualifier and Verifier Training, and tracking of those certified in the Greensboro and Winston-Salem locations.
• Periodically evaluate and identify training, safety, and overall development shortfalls; ensure prompt update of all or any training that needs to be up to date, ensuring staff effectiveness and safety.
• Develop training curriculum for new hires, transfers, and temporary associates and coordinate Train-the-Trainer and Leadership training for production team leads.
• Facilitate global training, in-person and virtual, for new and existing C-Suite to junior level managers per educational guidelines inclusive of experiential learning activities, participant guides, role-play.

Greensboro, North Carolina

• Collaborated with production, R & D, and divisional Marketing and Sales to optimize manufacturing capabilities through effective network planning.
• Implemented any forecast changes caused by rollouts and fluctuating customer demand.
• Identified flaws, conducted root cause analysis, reported findings and created proposals to improve operations and operating procedures.
• Ensured superior customer service by conducting monthly quality assurance checks on the forecast and updating Sales and Marketing departments on the same.

• Assisted four HR Managers and two Associate HR Representatives with administrative needs for more than fifteen customer groups.
• Contributed to the development, documentation, and recommendation of HR processes, procedures, and programs for continuous improvement to deliver innovative solutions to meet the needs of customers via successful.
• Managed and led HR processes and initiatives across departments, such as scheduling internal, external, and intern candidates for interviews with Hiring Managers, new associates training and administration, background.
• Assisted in the transition process with both transfers and new external hires as an administrative associate.
• Coordinated company webcasts, holiday events, the annual Grasshopper game, and the awards program effectively.
• Collaborated with HRIS to maintain employee information (salary, title changes, reporting relationships, etc.).

• Managed all aspects of Strategic and Tactical Procurement and Vendor Management for Professional Services, including Finance, Human Resources, IT & Network Strategy, and Operations.
• Implemented controls that centralized purchasing, increasing productivity by 28%.
• Maintained product pricing for over 700 skus and 25 vendors. Weekly electronic purchase orders were cut/emailed/filed for up to 250 printed material and chemical vendors.
• Provided trending vendor reports ensuring that costs, services, and products are in line with the agreement.
• Acted as a back-up to two senior buyers (fielded questions from Operations department and vendors, cut POs, issued pricing, etc.).

• Analyzed and quality checked product information before processing into EPIC (Ecolab Product Information Central).
• Trained Operations department (Plant), along with any new hires, on EPIC online portal.
• Worked with a team to convert 1200 skus to EPIC, for simplification and sustainability purposes, for 2 divisions.
• Backed up Sr. Specifications Analyst (conducted daily "GO" meetings, fielded questions from 6 departments, supervised team of 6, issued processing feedback to team).

• Collected, reviewed, and processed required paperwork to set up, modify, and obsolesce products in JDE mainframe, for 4 company locations.
• Maintained Division Address Book – setup, modified, and deleted vendor information for accounting payroll purposes.
• Controlled New Item Number/UPC assignment and mainframe cleanup.
• Managed and entered signoffs for monetary scrap authorizations.
• Entered and updated the monthly forecasts for new and existing products.
• Backed up Operations Administrative Assistant when necessary.

• Participated in delivery, training design, and development of training materials based on company needs..
• Assisted in developing ways to train existing modules and introduced new, upcoming modules.
• Reported on progress of trainees and personnel under guidance during training period.
• Motivated staff to meet and exceed customer service call center expectations.

• Provided training to 50 teachers/259 students in the use of current technology to meet curriculum goals.
• Facilitated use of computer lab.
• Troubleshot hardware and software problems, and recommended repairs as needed.
• Ran administrative reports concerning progress of students in specified areas.

• Assisted with implementation and design plans of 3rd party HR administration.
• Maintained /created programming documentation for 3 clients/ 13,000 employees.
• Programming resource for client team; programmed benefit information using the COBOL language.
• Communicated with consultant, team leader, and project manager regarding plan, client, and system issues, as well as special client requests.

-Audited and processed 350 field service reports, generating $900,000 total revenue, ona weekly basis.-Communicated with and worked alongside 5 area service managers to ensure proper billingof medical invoices for 6 markets. -Intercepted daily telephone calls, as well as assisted in troubleshooting, for 90 fieldservice engineers throughout the southeast.

-Responsible for store closings and preparation of paperwork and sales figures.-Sold over $3,000 in merchandise in a given week.