Xavier Roldan Email & Phone Number

As a Product Deployment Specialist at CDS, I play a key role in helping dealerships, agents, and brands adopt and maximize our technology products. By collaborating closely with teams and leadership, I assist in seamlessly onboarding new dealerships, managing product installations, and providing comprehensive training. I focus on ensuring exceptional customer experience while supporting dealers and agents in growing their businesses through our solutions.

Lead installation and configuration of CDS technology on new and pre-owned vehicles, ensuring seamless integration and optimal performance. Conduct comprehensive training sessions for dealership technicians, imparting knowledge on installation procedures, product functionality, and troubleshooting techniques to drive adoption and enhance satisfaction. Oversee on-site operations and project timelines, adhering to established processes and quality standards. Collaborate with cross-functional teams to coordinate preloading initiatives and align strategies with customer needs. Serve as primary technical resource, providing prompt assistance and resolution for installation-related inquiries. Continuously refine procedures and materials to optimize efficiency and service quality. Maintain accurate records to support reporting and future planning.Achievements:Spearheaded successful training of dealership technicians, accelerating product adoption and enhancing satisfaction.Implemented streamlined installation processes, reducing turnaround times and enhancing operational efficiency.Recognized by senior management for consistently exceeding installation targets and delivering exceptional service.Developed comprehensive training modules, contributing to increased technician proficiency and decreased support ticket volumes.Played pivotal role in facilitating successful product launches and promotional campaigns through technical expertise and support.

Houston, Texas, United States

Responsibilities:Support daily shop operations by performing testing, repair, and maintenance activities on equipment and machinery.Work under direct supervision to execute tasks of intermediate complexity, ensuring adherence to safety protocols and quality standards.Conduct troubleshooting and diagnostic procedures to identify and resolve issues promptly, minimizing downtime and optimizing operational efficiency.Collaborate with team members to prioritize tasks and allocate resources effectively, contributing to streamlined workflows and timely project completion.Maintain accurate records of maintenance work performed, including equipment inspections, repairs, and parts inventory, to facilitate documentation and compliance requirements.Assist in the implementation of preventive maintenance programs, conducting routine inspections and servicing to prevent equipment failures and extend asset lifespan.Participate in training programs and skill development initiatives to enhance technical proficiency and stay abreast of industry advancements.Achievements:Successfully supported daily shop operations, contributing to the smooth functioning of equipment and machinery essential to production processes.Demonstrated proficiency in executing tasks of intermediate complexity, ensuring compliance with safety regulations and quality standards.Played a key role in diagnosing and resolving equipment issues, minimizing downtime and maximizing operational uptime.Maintained comprehensive records of maintenance activities, enabling accurate documentation and regulatory compliance.Collaborated effectively with team members to optimize workflows and achieve operational objectives.Actively participated in training programs, enhancing technical skills and contributing to a culture of continuous improvement.

Houston, Texas, United States

Responsibilities:Collaborated with CTT1 in construction, erection, installation, fabrication, and repair of cooling towers, ensuring adherence to specs and safety.Independently executed duties without constant supervision, demonstrating self-motivation and reliability.Assisted in assembly, installation, and maintenance of structural components and mechanical systems for optimal functionality.Conducted routine inspections and maintenance tasks to ensure proper operation and system longevity.Participated in troubleshooting efforts to identify and resolve technical issues, minimizing downtime.Operated hand and power tools, machinery, and equipment safely and effectively.Complied with company policies, procedures, and regulatory requirements for safety and quality.Achievements:Demonstrated proficiency and initiative in independently carrying out assigned duties, contributing to project success.Upheld high standards of workmanship and attention to detail, ensuring system reliability and efficiency.Played a key role in troubleshooting and resolving technical issues, minimizing equipment downtime.Maintained a strong commitment to workplace safety and compliance, fostering a culture of safety awareness.Received commendation for reliability, professionalism, and dedication to excellence.

Alvin, Texas, United States

Responsibilities:Managed lubrication, contamination control, inspection, and proactive maintenance for mechanical systems, ensuring optimal performance.Oversaw oil shed inventory and compliance with environmental requirements, maintaining accurate records.Troubleshooted lubrication-related procedural and equipment problems, minimizing downtime and failures.Conducted routine inspections, implemented preventive maintenance measures, and optimized lubrication schedules.Utilized lubrication analysis techniques to assess lubricant condition and equipment health.Provided training on lubrication practices, contamination control, and equipment troubleshooting.Achievements:Improved equipment reliability and reduced downtime by X% through proactive maintenance strategies.Optimized oil shed inventory management, ensuring compliance and minimizing waste and cost.Successfully resolved complex lubrication-related issues, resulting in cost savings and increased efficiency.Developed and implemented lubrication training programs, enhancing team skills and knowledge.Received recognition for outstanding performance and contributions to departmental success.

Alvin, Texas, United States

Responsibilities:Inspected, repaired, and prepared railcars for loading high-density polyethylene (HDPE), ensuring compliance with safety standards.Collaborated with operations group for housekeeping and daily rounds, maintaining cleanliness and addressing operational issues.Operated forklifts to handle materials and equipment within the railcar loading facility.Worked 12-hour DuPont shifts, ensuring safety and efficiency during extended work periods.Achievements:Minimized downtime and ensured product quality through thorough inspections and timely repairs of railcars.Contributed to a clean and organized work environment, supporting facility cleanliness and safety protocols.Successfully completed forklift qualification training, facilitating smooth railcar loading operations.Maintained high performance and professionalism during rotating 12-hour shifts to support continuous production operations.

Channelview, Texas, United States

Responsibilities:Fabricated HDPE pipelines and installed fire water and potable water lines, ensuring compliance with safety standards.Led crew in reviewing drawings for fire protection systems, preparing for QA/QC inspections.Worked rotating 12-hour shifts, 7 days a week, maintaining productivity and meeting project deadlines.Operated small equipment like skid steers safely to support construction activities.Collaborated with surveyors for accurate dirt grading, ensuring proper installation of pipelines.Installed process valves for storage unit tanks and fire suppression systems based on drawings and specifications.Achievements:Contributed to the successful completion of critical infrastructure projects by fabricating and installing pipelines.Identified and resolved deficiencies in fire protection system drawings, ensuring compliance with safety standards.Demonstrated dedication and commitment to project success through rigorous work schedule and efficient operations.Enhanced project efficiency by operating small equipment effectively and collaborating with surveyors for accurate grading.Improved functionality and safety of industrial facilities by installing process valves for storage tanks and fire suppression systems.

Channelview, Texas, United States

Responsibilities:Supported various construction projects by assisting with tasks such as site preparation, material handling, and equipment operation.Collaborated with the construction team to ensure projects progressed smoothly and efficiently, contributing to on-time completion and client satisfaction.Safely operated construction equipment, including but not limited to forklifts, skid steers, and power tools, adhering to safety protocols and procedures.Assisted in the installation of structural components, such as steel beams, concrete forms, and prefabricated materials, following blueprints and specifications.Maintained cleanliness and organization of work areas, contributing to a safe and productive work environment for all team members.Supported the construction crew in various capacities as needed, demonstrating flexibility and adaptability to changing project requirements and deadlines.Achievements:Played a vital role in the successful execution of multiple construction projects, contributing to the timely completion and quality craftsmanship of each project.Demonstrated a strong commitment to safety by consistently adhering to safety protocols and procedures, resulting in zero incidents or accidents during my tenure.Received commendation from supervisors for my reliability, work ethic, and willingness to go above and beyond to support the construction team's objectives.Developed proficiency in operating a wide range of construction equipment, enhancing my versatility and contributing to the efficiency of project operations.Adapted quickly to new tasks and challenges, demonstrating flexibility and problem-solving skills in a fast-paced construction environment.

Caguas, Puerto Rico

Responsibilities:Owned team results, focusing on guest experience and restaurant success in line with company goals.Supported Restaurant General Manager in team development, operations, and profitability goals.Effectively communicated goals, promotions, and updates to the team.Prioritized top-notch guest experience, maintaining a clean environment and serving fresh meals.Fostered a positive and collaborative work environment, promoting teamwork.Achievements:Demonstrated pride in all tasks, ensuring excellence in service and operations.Thrived in a fast-paced environment, setting and achieving goals.Motivated the team through effective leadership and coaching.Expressed a desire for personal and professional growth.Prioritized customer service and upheld high-quality standards.

Carolina, Puerto Rico

Responsibilities:Acted as an independent Small Business Administration (SBA) agent, assisting potential customers in developing business plans to secure small business loans for future equipment acquisitions.Worked closely with clients to understand their business needs and financial objectives, providing personalized guidance and support throughout the loan application process.Conducted thorough assessments of clients' businesses, evaluating their financial health, growth potential, and feasibility of equipment acquisitions.Collaborated with financial institutions and lending partners to facilitate loan applications, advocating for clients and ensuring their needs were effectively communicated and addressed.Provided ongoing assistance and consultation to clients, offering insights and recommendations to optimize their business plans and improve their chances of securing funding.Maintained up-to-date knowledge of SBA loan programs, regulations, and industry trends, staying abreast of changes and developments to better serve clients.Achievements:Successfully assisted numerous clients in developing comprehensive business plans and securing small business loans for equipment acquisitions, enabling them to grow and expand their businesses.Built strong relationships with clients, earning their trust and confidence through attentive service and personalized support.Demonstrated expertise in navigating the SBA loan process, effectively guiding clients through complex requirements and procedures.Received positive feedback from clients for my dedication, professionalism, and ability to deliver results in a competitive market.Contributed to the success and growth of 4JCD Custom Designs by driving sales and expanding the company's client base through effective sales strategies and customer service.

San Juan, Puerto Rico

Responsibilities:Managed shift operations at a self-serve soft yogurt restaurant, overseeing a team of staff members and ensuring smooth daily operations.Directed and supervised staff during shifts, delegating tasks, and providing guidance to ensure efficient workflow and excellent customer service.Assisted in the training and development of new team members, providing instruction on company policies, procedures, and food safety standards.Conducted opening and closing procedures, including cash handling, inventory management, and sanitation procedures, to maintain cleanliness and compliance with health regulations.Monitored inventory levels and placed orders for supplies as needed to ensure adequate stock levels and prevent shortages during busy periods.Addressed customer inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the satisfaction of the customer.Collaborated with management to implement promotions, marketing initiatives, and sales strategies to drive business growth and increase customer engagement.Ensured adherence to company standards for product quality, presentation, and portion control, maintaining consistency in the customer experience.Achievements:Successfully led shifts, maintaining high standards of customer service and operational efficiency, resulting in positive customer feedback and repeat business.Played a key role in the training and development of new team members, contributing to their growth and success within the organization.Implemented inventory management practices that optimized stock levels and minimized waste, reducing costs and improving profitability.Proactively addressed customer concerns and complaints, resolving issues in a timely manner and preserving customer loyalty.Contributed to the success of promotional campaigns and marketing initiatives, driving increased sales and revenue for the restaurant.

Bachelor Of Business Administration - Bba, Accounting

High School Diploma

Activities and Societies: JROTC