Yael Tollman Email & Phone Number

New Jersey, United States

Leading the Fraud 'company' at Sunbit

- Take part in defining product vision, strategy and supporting business metrics- Research and identify new opportunities to continuously add, enhance and improve products- Create business requirements and functional specifications based on intimate knowledge of customers, the product, the market, competitive landscape, and internal dependencies- Conduct.

• // A strong player in HR-Tech, provides enterprises with global SaaS platforms and solutions for talent recruitment & assessment processes //
• Owner and subject matter expert of the company's software products (B2B, SaaS), with deep product knowledge
• Improved customer satisfaction of products, support and communication by 30%, within a year
• Led engineering team in a matrix environment, and was the youngest company board member
• Improved pace and delivering time, and reduced ongoing software defects by half, while introducing Agile(Scrum & Kanban) methodology to the R&D team, and implementing a task management system
• Built and designed UX solutions, complex customer journeys and processes to extend product capabilities

• Proactively managed int. and ext. customer accounts, including large enterprises such as Philips, HP, Zim etc.
• Drove customer satisfaction, promoted their needs, solved problems and ensured they were following best practices
• Accountable for User training, consulting and advising, whilst translating feedback into product requirement
• Responsible for QA, technical support, and documentation of new product features
• Collaborated closely with multiple teams, stakeholders and departments, whilst building customer knowledge base
• Responsible for sales meetings & demos, quotes, financial management, and RFP responses on behalf of the CEO

• Established a Learning Solutions division within the company, whilst managing all key customer accounts and projects
• Produced and programmed (code writing) learning aids (courseware, lectures and supporting materials)
• Planned and designed user interfaces of interactive learning applications (Hands-on UX and graphic design)
• Wrote professional materials, worked with SMT's and performed admin/technical management of LMS

• Ran my own business as an e-Learning developer
• Analyzed and upgraded old courses
• Filmed and edited lectures
• Build, developed and designed animated courseware materials

• Main lecturer and developer of an academic course
• Taught and evaluated the students, supervised them during their final projects
• Built and designed the syllabus, contents, practices and lessons

B.A (With High Honors), Instructional Systems Technologies (With A Focus On Human-Computer Interaction)

Diploma, Ux Design

Diploma, User Experience Design Basics

Diploma, Music Production

Industrial Engineering

Biology & Practical Art