Yakshith Ramesh Email & Phone Number

Clayton South, Vic, Au

Richmond, Victoria, Australia

- Proficiently manage and support the Cisco BroadWorks system, ensuring uninterrupted unified communication services.- Troubleshoot and resolve complex technical issues related to VoIP, SIP, and RTP protocols within the Cisco BroadWorks environment.- Utilize Wireshark and other tools to analyze voice traffic, identifying and rectifying quality of service (QoS) issues for optimized voice communication performance.- Actively monitor network performance, call quality, and system health… Show more - Proficiently manage and support the Cisco BroadWorks system, ensuring uninterrupted unified communication services.- Troubleshoot and resolve complex technical issues related to VoIP, SIP, and RTP protocols within the Cisco BroadWorks environment.- Utilize Wireshark and other tools to analyze voice traffic, identifying and rectifying quality of service (QoS) issues for optimized voice communication performance.- Actively monitor network performance, call quality, and system health using VoIPmon, proactively identifying and addressing potential issues.- Configure and maintain various features of the Cisco BroadWorks system, such as call routing, call recording, voicemail, presence, and collaboration tools.- Provide exceptional customer support, resolving technical queries promptly, and documenting processes, while keeping up-to-date with the latest advancements in unified communication and VoIP technologies. Show less

Chadstone, Victoria, Australia

•Experienced working in a fast pace environment with good hand and eye coordination, looking out of stocks, noting down the number of stocks for new order management.•Quality and good coordination with team members in order to achieve maximum efficiency in less time.

Melbourne, Victoria, Australia

Providing teaching and training on various networking and cybersecurity concepts.

Melbourne, Victoria, Australia

• Responsibly configuring and implementing voice and data services, including equipment integration, remote installation, and testing as necessary.• Actively writing and editing the internal knowledge base and client knowledge base for future use. • Responding to customer service desk cases to provide support and handle tickets.• Monitoring, and accessing the system and server logs through the Linux command line (LDAP).• Collaborating with provisioning, number porting, and… Show more • Responsibly configuring and implementing voice and data services, including equipment integration, remote installation, and testing as necessary.• Actively writing and editing the internal knowledge base and client knowledge base for future use. • Responding to customer service desk cases to provide support and handle tickets.• Monitoring, and accessing the system and server logs through the Linux command line (LDAP).• Collaborating with provisioning, number porting, and customer success teams for the smooth operation of a unified platform.• Investigating, troubleshooting, and solving technical problems related to the Cloud PBX, SIP Trunk, and internal network.Tools: Zendesk, Wire Shark, Power Shell, Linux, MS Teams, VoIP Service, PBX, SIP Trunks, Routing, and more Show less

Melbourne, Victoria, Australia

- Responsibly configuring and implementing voice and data services which includes equipment integration, remote installation and testing as necessary.- Responding to customer service desk cases to provide support and handle tickets.- Collaborating with provisioning, number porting and customer success team for the smooth operation of a unified platform.- Investigating, troubleshooting and solving technical problems related to the network.Tools: Zendesk, Wire Shark, Power Shell… Show more - Responsibly configuring and implementing voice and data services which includes equipment integration, remote installation and testing as necessary.- Responding to customer service desk cases to provide support and handle tickets.- Collaborating with provisioning, number porting and customer success team for the smooth operation of a unified platform.- Investigating, troubleshooting and solving technical problems related to the network.Tools: Zendesk, Wire Shark, Power Shell, MS Teams, VoIP Service, PBX, SIP Trunks, Routing and more Show less

Victoria, Australia

- Performed penetration testing on network and web application- Performed response, mitigation and reporting of cyber threats- performed DDOS attack simulation and creation of an API or source code for prototype development- Followed MITRE Attack framework being part of attack simulator professional team- Used the AWS cloud platform for group creation, identity and access management, group policy setup, API creation and usage of lambda functionThe milestone is to develop a… Show more - Performed penetration testing on network and web application- Performed response, mitigation and reporting of cyber threats- performed DDOS attack simulation and creation of an API or source code for prototype development- Followed MITRE Attack framework being part of attack simulator professional team- Used the AWS cloud platform for group creation, identity and access management, group policy setup, API creation and usage of lambda functionThe milestone is to develop a prototype as part of the product by focusing on attack simulation automation using the relevant open tools and prototypes development. The main objective is to serve small and medium enterprises by lowering their security risks and cybersecurity cost by building an automation tool which provides dashboard including status of security standards based on NIST, AGISM, AES-CSF and more, vulnerabilities induced, testing and attack simulation. Show less

Dandenong, Victoria, Australia

•Managed educational activities by initiating and prioritizing the tasks and organizing the tools to build a rapport and jubilation with the students which helped them to learn about real-life models and its operation using learning kits. Contemplates my coordination and organization.•Audited the presence of students at the start and end of class. Entrusted for firm precision and attention to detail.

India

• Maintained both internal and external VOIP service communication for Avaya.• Handled system outages and troubleshoot the network.• Monitored customer queries through the Siebel ticketing system and provided troubleshooting steps by referring to a knowledge base and discussing through the internal team.• Rapidly developed knowledge of virtual machines, SIP, hypervisor, Linux, and the tool Wireshark for package monitoring.• Responded to support requests from administrators and… Show more • Maintained both internal and external VOIP service communication for Avaya.• Handled system outages and troubleshoot the network.• Monitored customer queries through the Siebel ticketing system and provided troubleshooting steps by referring to a knowledge base and discussing through the internal team.• Rapidly developed knowledge of virtual machines, SIP, hypervisor, Linux, and the tool Wireshark for package monitoring.• Responded to support requests from administrators and patiently walked individuals through troubleshooting steps. Show less

India

• Quickly developed knowledge of products and business to effectively assist people. • Handled inquiries through email and created a customer database on regular basis. • Maintained a positive and professional attitude with colleagues as necessary which led to the successful completion of tasks with great results.• Received C-SATs from customers for assistance which is a sign of a high level of satisfaction and appreciation.

Master'S Degree, Information Technology

Be - Bachelor Of Engineering, Electrical, Electronics And Communications Engineering