Rahul Grover Email & Phone Number

Victoria, Australia

Melbourne, Victoria, Australia

Evorient is a technology consultancy firm. Its sole purpose is to help small businesses and sole traders design their products, services and customer experience using the latest technology available. To leverage technology to help them orient towards strategic evolution and drive innovation.We use design thinking methodologies and the latest technologies.

Melbourne, Victoria, Australia

• Teach Customer Experience Design that includes how to:
• Apply Human-centred design (HCD) tools in order to facilitate meaningful customer experiences. These tools include: discovery research, customer personas; journey mapping; service blueprinting; hook; jobs-to-be-done.
• Share experience and knowledge gained from working in the industry and advise what works and what doesn't from a practical and commercial sense. Highlights
• Successfully delivered the semester with great student feedback.
• Self managed the subject, and updated content and supporting material with AI and new CX technologies.

Melbourne, Victoria, Australia

• As a Lead Consultant in Service Design, Technological Solutions, and End-to-End Customer Experience, my role centres around designing, developing and implementing end-to-end customer services.Leveraging my deep.
• Led the design and development of end-to-end service experience by ideating, prototyping, user testing and deploying self-service enhancements. Resulted in 70% higher uptake in self-serve model.
• Lead consultant on a strategy project for a renowned Aged Care organisation where I developed their 5-year strategy including their strategic guidelines, service offerings and associated high-level product roadmaps.
• Designed and incrementally delivering Technology roadmap of Three6 focussing on Cyber security, effectiveness and efficiency, inter-operability with 3rd party and productivity.

Melbourne, Victoria, Australia

• As a Senior Product Manager, I do market research, strategy development and design product roadmap. Using Agile methodologies (Safe Agile) I'm responsible to design, develop and deliver cloud based enterprise internet.
• Led development using Agile methodologies of the digital portal for new Software Defined internet products; on track to be released in Q4 2022
• As a Product Owner / Product Manager picked up a product half-way through, and brought stability, structure to the agile ways of working within 2 months that enabled the product to delivery features every fortnight.
• Brought alignment and consistency between customer experience, UX and/or UI methods, standards and tools across the product development squads for relevant product, reducing 20% carry forward of incomplete user stories.

Melbourne, Victoria, Australia

• As a Service Design and Activation ( also known as Service Fulfilment Manager) I was responsible for:
• People Management (3 Teams, Direct reports – 9)
• Vendor and stakeholder management for on time delivery of projects
• Design and Delivery SME for products such as, Ethernet, WDM, IPVPN, Internet, MRS, SDWAN and SDN
• Solution design for Software Defined Network
• Service Delivery; designing and provisioning of network services

Melbourne, Victoria, Australia

• Responsibilities
• Achieve Sales targets on a quarterly basis
• Build synergies with customers i.e. enterprise organisations to increase revenue and value
• Develop and manage pipeline, providing weekly update to forecast
• Maintain relationship and drive strategic alignment with customers; increase Optus' footprint
• Leading RFP, RFTAchievements:

• Responsibilities:
• Technical Escalation Management
• Vendor Management
• Provide technical operational leadership and development of network support engineers
• Process and reporting management of incidents
• Mentor and train Tier 1 network engineers on best practices, Uecomm ways of working, technologies and Uecomm / Optus InfrastructureAchievements:

Melbourne, Victoria, Australia

• Scope
• Understand customer's problems, requirements and needs, and design potential solutions
• Audit customer networks for inefficiencies and security issues & redesign solutions to save costs and improve compliance
• Support provided for customer re-sign team
• Assisted Account managers and pre-sales, providing technical review of customer network architecture

Richmond, Victoria

• Role - Tier 2 Network Engineer Responsibilities:
• Network Administration – As a part of Tier 2 team, proactively keeping the Uecomm core network healthy.
• Resolving major network incidents – Involved in troubleshooting core network issues to resolve major network incidents
• Escalation management – Technical escalations from Tier 1 engineers and expediting resolution of network incidents.
• Vendor escalations – Get support from Vendors (Alcatel, Ciena, Cisco, etc) to resolve network issues.
• Assisting Tier 3s - Providing technical assistance in rolling out major network upgrades and other developments in the network.

Richmond

• Role - Network Support EngineerResponsibilities:-
• Primary role involved troubleshooting different transmission technologies such as DSL, Fibre, WDM and Ethernet over DSL, Ethernet over copper,
• Managed different layer 2 networks of the company such as Cisco, VPLS.
• Experience with different vendors: Cisco, Alcatel, Huawei, etc.
• Assisted in Fibre optic cable repair during joint rectification, new service installation or fault isolation and resolution.
• Troubleshooting of various issues, to name a few –

Melbourne CBD

• Primus Telecom, Melbourne, Australia: (June 2008 – October 2009)Role - Corporate Technical Support Consultant Responsibilities:-
• Worked on SHDSL, ADSL2+, ADSL, VODSL, ISDN and PSTN technologies
• Configured routers (Cisco 800 series), DHCP, DNS, PPPoE, PPPoA; IP addressing.
• Provided 24x7 support and solution for voice and data network issues.
• Managed and maintained Domain related services: DNS changes; modification of records.
• VOIP assistance, managed call flow, call routing, VOIP phone troubleshooting, Adtran Switches.

Glen Huntly, Victoria, Australia

• Role - Service Supervisor / Service CashierResponsibilities:-
• Cashier Management, allocation of breaks, providing assistance in customer queries, backing up,
• Cash register management, scanning bags and placing into bags with company specifications,
• Refund management, Store front end management, Counting and balancing registers.

Melbourne CBD

Role - Network AdministratorResponsibilities:-Active Directory services (creating users and computers, profile maintenance etc), Help desk support for users (Access problems, Account troubleshooting, Printer support, training), MS office support, Microsoft SharePoint support, Email and implementation of Microsoft exchange.Windows XP, Vista troubleshooting.

New Delhi Area, India

• ➢ Role- System AdministratorResponsibilities:-
• Maintained and Managed Windows 2000 servers
• Configured 2600 series router with Access lists in OSPF, EIGRP protocol environment.
• Up to 50 computer installations, imaging, Automated Windows installation
• Troubleshooting Printers and Servers
• Web-site development assistance.

Post Graduate Diploma, Network Computing, Distinction

Master Of Science (M.S.), Network Systems, Distinction