Robert Yang Email & Phone Number

Honolulu, Hawaii, United States

Hawaiian Islands

• Manage social media accounts with over 400,000 cumulative followers across the following channels: Facebook, Instagram, X, NextDoor, YouTube, LinkedIn, Medium, Pinterest, Flickro Social media channels managed through.
• Perform crisis management, and communicate critical information, news and updates to customers, stakeholders, vendors, media outlets and investors through our various social media platforms and online tools
• Manage content calendar and publish content that is interesting, engaging and useful for customers and stakeholders
• Perform content creation tasks such as copywriting, video production, image editing, blogging, publishing, and more
• Interact with customers on our digital platforms; responding to inquiries, questions, mentions, and messages promptly
• Collect social media engagement data and generate insightful reports to share channels’ progress with directors, executives and stakeholders

Honolulu, Hawaii

• Developed and spearheaded social media strategy
• Created and managed social media campaigns to increase walk-in retail traffic and revenue growth
• Built company’s reward program to increase customer retention
• Collaborated with retail and logistics department to resolve customer issues received through social media
• Built and managed websites for each of its subsidiary companies
• Managed customer newsletter and created content for it through Mailchimpo Email list included over 2,000 customers

Honolulu, Hawaii

• Managed social media for: Sura Hawaii, Thank Q Pocha, The Mini Store at Dole Cannery, 808 Lunch, Clear Cloud, Omnitrak
• Introduced the idea of using social media to build and retain business to companies who have never used it before
• Produced compelling daily content for clients' social media channels to help them build followers and increase their in-store traffic
• Created marketing collateral, business strategies/campaigns, and graphical content
• Analyzed current business situation and propose adjustments to operations
• Developed brand identity or perform necessary rebranding to match evolving prospective target markets

Honolulu, Hawaii

• Delivered excellent customer service to ensure 100% customer satisfaction
• Achieved Enterprise Service Quality Index scores of 85-88 monthly during period of employment
• Addressed any customer service issues/complaints whether it was aimed directly to the company, the insurance companies, or the auto-body shops
• Maintained and improved ongoing relationships between Enterprise and their accounts and acted as the main liaison with Geico and Autoworld Specialists
• Built relationships with new accounts
• Conducted regular maintenance on rental vehicles to ensure customer safety and satisfaction, as well as enforcing company vehicle safety policies