Robert Yang Email & Phone Number

Honolulu, Hawaii, United States

Hawaiian Islands

• Manage social media accounts with over 400,000 cumulative followers across the following channels: Facebook, Instagram, X, NextDoor, YouTube, LinkedIn, Medium, Pinterest, Flickro Social media channels managed through Hootsuiteo Grew combined social media following by at least 200%• Perform crisis management, and communicate critical information, news and updates to customers, stakeholders, vendors, media outlets and investors through our various social media platforms and online tools• Manage content calendar and publish content that is interesting, engaging and useful for customers and stakeholders• Perform content creation tasks such as copywriting, video production, image editing, blogging, publishing, and more• Interact with customers on our digital platforms; responding to inquiries, questions, mentions, and messages promptly• Collect social media engagement data and generate insightful reports to share channels’ progress with directors, executives and stakeholders• Monitor media and social media streams to track content that may affect public sentiment about the company• Support internal newsletter, organize Lunch & Learn events, ran internal giveaways and external pop-up events, and coordinate WeConnect events to build employee relationships

Honolulu, Hawaii

• Developed and spearheaded social media strategy• Created and managed social media campaigns to increase walk-in retail traffic and revenue growth• Built company’s reward program to increase customer retention• Collaborated with retail and logistics department to resolve customer issues received through social media• Built and managed websites for each of its subsidiary companies• Managed customer newsletter and created content for it through Mailchimpo Email list included over 2,000 customers

Honolulu, Hawaii

• Managed social media for: Sura Hawaii, Thank Q Pocha, The Mini Store at Dole Cannery, 808 Lunch, Clear Cloud, Omnitrak • Introduced the idea of using social media to build and retain business to companies who have never used it before• Produced compelling daily content for clients' social media channels to help them build followers and increase their in-store traffic• Created marketing collateral, business strategies/campaigns, and graphical content • Analyzed current business situation and propose adjustments to operations • Developed brand identity or perform necessary rebranding to match evolving prospective target markets • Completed administrative tasks such as processing legal documents, generate various spreadsheet reports, document keeping and organization, logistics coordination, invoices, etc.

Honolulu, Hawaii

• Delivered excellent customer service to ensure 100% customer satisfaction• Achieved Enterprise Service Quality Index scores of 85-88 monthly during period of employment• Addressed any customer service issues/complaints whether it was aimed directly to the company, the insurance companies, or the auto-body shops• Maintained and improved ongoing relationships between Enterprise and their accounts and acted as the main liaison with Geico and Autoworld Specialists• Built relationships with new accounts• Conducted regular maintenance on rental vehicles to ensure customer safety and satisfaction, as well as enforcing company vehicle safety policies• Trained new hires on operations and company policies