Gloria Yang Email & Phone Number

Richmond, BC, CA

Vancouver, Canada Area

Family - friendly real estate consultant and local community expert serving first-time home buyers, up-sizing, down-sizing, as well as home sellers in Great Vancouver area. Helped facilitate real estate transactions that met and exceed expectations of buyer and seller clientele. Top producing team within the brokerage.

• Consulted and collaborated with five marketing managers to develop go-to-market operation strategies for increasing target audience awareness and expanding current cilent base.
• Researched and created reports analyzing industry competitors and capturing relevant marketing strategies
• Analyzed Excel spreadsheets and utilized key performance data metrics to improve marketing campaigns and optimize on the budgeting and outreach of each campaign by 25%.

San Francisco

• Updated photos and menu to the cafe webpage and main the social media page.
• Created opening and closing checklist for the staff and provided onboarding training for the new staff.
• Maintained a calm demeanor during periods of high volume or unique events to keep the cafe operating to standard and to set a positive example for the team members.
• Delivered legendary high quality customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.

Changzhou, Jiangsu, China

-Monitored dining room to ensure optimal guest experiences.-Answered customer inquiries and resolved issues promptly.-Accurately recorded orders and partnered with fifteen team members to serve food and beverages that exceeded guests’ expectations.-Assisted clients and managed all request information for various meetings.

Changzhou, Jiangsu, China

• Greeted and directed guests; resolved guest complaints and facilitated special requests.
• Provided all VIP guests with prompt and attentive service including in room check in, arrival presentations and courtesy calls.

Master Of Business Administration - Mba

B. S, Business Administration; Hospitality Industry Management

Activities and Societies: National Society of Minorities in Hospitality Hospitality Management Association