• Became data-driven and objective though analyzing data from different sources on a daily basis using Aginity (SQL) and generating Business Rules and Lookup Master for ETL. • Developed excel problem-solving skills by inspecting and resolving IRs that Testing team raised in a timely manner; Enhanced BA Mart data quality and integrity.• Acquired Agency Reporting and Tax Program knowledge when providing report Mock-ups for IBM Cognos Reporting and Presentation Layer for FM (Framework Manager) Packages. • Honed Business Writing ability through collecting and documenting Business Requirements and interpersonal skills which enabled effective collaboration with cross-functional teams.

• #1 Insurance producer in Eastern Ontario; # 4 on the Ontario President’s Club leaderboard. Proudly being the first and only one reaching the $1M Milestone in Ottawa.• Successfully handled a difficult book of business during the conversion period and kept a high retention rate (97%+) by establishing productive conversations and going the extra mile for clients with unique needs.• Stayed passionate about exploring new knowledge in an intense working environment and self-studied Advanced Excel, SQL and Python.• Demonstrated excellent leadership when selected to be a mentor and trained new brokers, one of whom became a top commercial account manager. • Continuously improved working efficiency by creating and updating questionnaires and quoting procedures based on customer feedback, saving 20% time on doing quotes. • Zero E&O issues while being the top producer, which demonstrated strong attention to detail, firm commitment to excellence, and unwavering work integrity.

• Quickly mastered the Dilawri vehicle selling process and started to close deals in the first week. Sold 10 cars in the first month and ranked # 1 among the new recruitments. • Succeeded in selling, delivering, and servicing vehicles at the same time utilizing the ability to work under pressure and to multitask. • Thought outside the box to generate new leads by proactively reaching out to customers online and offline, which honed strong interpersonal and networking skills.

• Went the extra mile to analyze web audiences in a time-constrained situation and located more accurate target clients, resulting in an immediate increase in web traffic.• Successfully created two brand new senior-management-satisfied visibility events for DUC in addition to multiple event plans of other kinds, which notably diversified the college’s event category.• Voluntarily learned Search Engine Optimization (SEO) and Website Design and created landing pages, which in turn converted visitors into leads and improved the college’s reputation.

• Processed documents and maintained case files in good order and prepared routine Management Meetings. • Produced schedule and appointment calendars as needed and managed corporate vehicle fleet by monitoring motor pool status, anticipating requirements, and dispatching when necessary. • Received the employee of the month award for successfully coordinating well-organized company events and teamwork activities, including interdepartmental communication, event promotion, and transportation.