Nicholas Yap Email & Phone Number

Singapore

Singapore

Delivering peace of mind via service excellence by a values led organization

Singapore, Singapore

Velocity Global is the Employer of Record solution that helps companies to hire and pay anyone, anywhere, anytime in the world. Created the vision, strategy, roadmap and OKRs for a targeted customer experience journey to deliver the desired human outcomes, which will enable the network effects of customer loyalty, satisfaction and advocacy to deliver 3X.

Singapore

Led APAC Employee Experience satisfaction from 75.9% to 80.8% during the pandemic. Transformed region to highest performing region in terms of customer satisfaction and set up 6 entities within 12 months.Harnessed the potential of various regional functions into 1 cohesive and high performing operating unit. Leading with a people-first approach to empower.

Singapore

Secured A$500M of pipeline within 12 months. To start up South East Asian ambitions by developing new business in Health, Transport, Defense, Justice & Immigration, Aviation industries. Identify M&A opportunities to accelerate growth and footprint and to create an innovation institute to establish thought leadership within the outsourcing industry.

Singapore

Advise start ups or companies looking to scale up in Asia.Create clear go to market strategies and jump start business developmentDesign business operations processes and customer success frameworkBuild and recruit high performance team

Singapore

• Established Hong Kong and Australia offices, fostered strong working relationships with multiple countries, and secured business with the world’s biggest brands. Cultivated strategic partnerships with tier 1.
• Introduced workplace transformational programme and established four organisations across APAC.
• Spearheaded a global project to cut-down logistics costs by 50% by centralising to Hong Kong.
• Developed long-range business growth plans that grew pipeline from 1.5X to 3.5X within 6 months.
• Increased annual revenue from US$1M to US$3M and professional services revenue from zero to US$1M.
• Established pre-sales processes that resulted in a high level of customer satisfaction during project delivery.

Singapore

DIG is a social enterprise with the vision to make the world a better place to live in, through innovative technology. The first project was to combine neuroscience with technology to create a subconscious human to human matching algorithm to ensure better employment and quality of life for both employer and foreign domestic workers.

Singapore

• Evaluated and managed several project deliveries within set time and budgetary limits while heading new business development process. Cultivated and maintained professional relationships with key stakeholder for.
• Supervised a tier 1 financial institution at global level and plugged revenue leak by conducting inventory audit while delivering strategic growth across multiple lines of business. Held full accountability for.
• Planned and implemented global service improvement project and renewed the service contract valuing US$17M for the world's largest commodity trading company.
• Designed service architecture for large scale complex deals over US$100M.
• Created Retail in a Box project through utilising effective management skills, ensuring success in high-end European retail market.

Singapore

Won Singapore Next Generation National Broadband Network totaling S$47m. Heavily involved in the consortium agreement and tripartite agreement between Alcatel-Lucent, Nucleus Connect and Huawei.Drove South East Asia pre-sales resource consolidation plan. Successfully deployed a pre-sales transformation model in Singapore and Brunei, which optimized.

Singapore

• Identified a window of opportunity to complete a project for Telenor Pakistan amidst political turmoil. Successfully planned, deployed and implemented an IT network infrastructure upgrade to production facilities.
• Managed and concurrently led 3 IT infrastructure projects. Maintained good profitability by implementing sound project management skills resulted in high customer satisfaction of 80% from Singapore Food Industries, ING.

Singapore

• Responsible for consultation, planning, implementation of a new 30km fibre optic network for Verizon Business. Led consultation with all government agencies for approval process.
• Managed the day-to-day project implementation of the network across Singapore for Verizon including civil and network engineering and procurement as well as tender process. Notably during the period of sand and granite.

Singapore

• Won US$300k in revenue within the first year and 50% growth in the second year. Expanded operations and created a network of partners in most countries of the Asia Pacific region by the second year of business.

Singapore

Reporting to the Defense Program Director, manage both the engineering and R&D team to meet project milestones and system design requirements for naval, army and civil defense projects. Achieved corporate and client recognition for 100% of project implementations.

Design Thinking Foundation

Deep Learning Jumpstart, Machine Learning / Neural Networks

Itil V3 Expert

Bachelor Of Engineering (B.Eng.), Communication Systems, Honors, 2Nd Lower

Activities and Societies: High Distinction for geo-location based mobile application.

High School