Yaritza Barban Email & Phone Number

United States

• Developing and maintaining strong senior level strategic and operational relationships within client book.
• Leading and/or project manage SOW project work for Channel Partner clients, including: system configuration, audits, testing, and implementations.
• Proactively consulting and training Channel Partners on best practices and processes, in support of profitable client relationships and identification of SOW opportunities.
• Managing monthly billing and reconciliation.
• Leading/Coaching/Mentoring other team members

United States

• Served as the first-level escalation point for complex system questions and client liaison with bswift internal teams. Tracked and managed open issues, enhancement requests and bswift Analyst resources.
• Consulted and supported client system configuration updates as needed.
• Tested client sites in support of new release functionality for quality assurance

Chicago, Illinois

• Researching & troubleshooting system issues and taking appropriate action to ensure speedy and accurate resolutions for clients.
• Supporting clients on ongoing processes (resolution of data discrepancies, file failures between bswift and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems).
• Supporting clients to configure websites (including: benefit plan rules, details, prices, text and documents) with updates for client’s annual OE and other changes throughout the year.

• Provide prompt professional communication to customers in regards to their insurance applications
• Utilized software skills to create payroll deduction spreadsheets for clients
• Manage weekly special projects involving Excel spreadsheets

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Business, Management, Marketing, And Related Support Services