Yaritza Barban Email & Phone Number

United States

• Developing and maintaining strong senior level strategic and operational relationships within client book.• Leading and/or project manage SOW project work for Channel Partner clients, including: system configuration, audits, testing, and implementations.• Proactively consulting and training Channel Partners on best practices and processes, in support of profitable client relationships and identification of SOW opportunities.• Managing monthly billing and reconciliation.• Leading/Coaching/Mentoring other team members

United States

• Served as the first-level escalation point for complex system questions and client liaison with bswift internal teams. Tracked and managed open issues, enhancement requests and bswift Analyst resources.• Consulted and supported client system configuration updates as needed.• Tested client sites in support of new release functionality for quality assurance

Chicago, Illinois

• Researching & troubleshooting system issues and taking appropriate action to ensure speedy and accurate resolutions for clients.• Supporting clients on ongoing processes (resolution of data discrepancies, file failures between bswift and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems).• Supporting clients to configure websites (including: benefit plan rules, details, prices, text and documents) with updates for client’s annual OE and other changes throughout the year.

• Provide prompt professional communication to customers in regards to their insurance applications• Utilized software skills to create payroll deduction spreadsheets for clients• Manage weekly special projects involving Excel spreadsheets

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Business, Management, Marketing, And Related Support Services