Yasmin Shaikh

Yasmin Shaikh Email and Phone Number

Customer Associate (Collection Process) in payment collection process (Finance), Sr. Phone Banker at HDFC & Relationship manager in Flinto Learning Solutions @ Capita
london, england, united kingdom
Yasmin Shaikh's Location
Pune, Maharashtra, India, India
Yasmin Shaikh's Contact Details

Yasmin Shaikh personal email

About Yasmin Shaikh

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Yasmin Shaikh's Current Company Details
Capita

Capita

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Customer Associate (Collection Process) in payment collection process (Finance), Sr. Phone Banker at HDFC & Relationship manager in Flinto Learning Solutions
london, england, united kingdom
Website:
capita.com
Employees:
20136
Yasmin Shaikh Work Experience Details
  • Capita
    Executive Assistant
    Capita Dec 2021 - Present
    Pune, Maharashtra, India
  • Flinto Learning Solutions
    Relationship Manager
    Flinto Learning Solutions Jun 2021 - Present
    India
    Worked as a “Relationship Manager ". o Engage proactively with customers using the engagement model based on the model laid out by the company.o Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit.o Understand how customers engage their kids with FLINTOBOX products identify efficiency and effectiveness gains.o Work with internal cross-functional teams (product, marketing, SCM… Show more Worked as a “Relationship Manager ". o Engage proactively with customers using the engagement model based on the model laid out by the company.o Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit.o Understand how customers engage their kids with FLINTOBOX products identify efficiency and effectiveness gains.o Work with internal cross-functional teams (product, marketing, SCM, Finance etc.) to ensure customer s issues/solutions are addressed effectively.o Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. o Own two key metrics (Increase resolution rate Customer Retention).o Use customer engagement tools like Zendesk Show less
  • Flowtork Controls
    Customer Associate (Collection Process)
    Flowtork Controls Dec 2019 - Feb 2021
    Pune, India
    Roles and Responsibilities: -Worked as a “Collection Associate (Finance)": Finance Payment Collection Process.o Follow up with customers via Email and calls for collection of payment.o Providing end to end Information on bills generated.o Dealing with customer interactions on due dates bill generations dates and invoice details.o Worked as collection specialist for the overdue payment from clients.
  • Adfc ( Hdfc Bank Limited )
    Phone Banking Officer
    Adfc ( Hdfc Bank Limited ) Jun 2008 - Oct 2011
    Pune, Maharashtra, India
    Roles and Responsibilities: -Worked as a Phone Banker Executive in ADFC unit of HDFC BANK.o Handling the queries, related to Account & Deposits.o Transactions Related to Loan Products.o Dealing with Customer Relationship Management.o Solving Tax Related Queries.o Cross selling Insurance over the call, dealing with asset & Liabilities products.Achievements in Professional Career: - Best Agent for the month award-2011 Won Quality Star Award for year… Show more Roles and Responsibilities: -Worked as a Phone Banker Executive in ADFC unit of HDFC BANK.o Handling the queries, related to Account & Deposits.o Transactions Related to Loan Products.o Dealing with Customer Relationship Management.o Solving Tax Related Queries.o Cross selling Insurance over the call, dealing with asset & Liabilities products.Achievements in Professional Career: - Best Agent for the month award-2011 Won Quality Star Award for year 2009. Best Performer annual award-2010. Quarterly performance award (twice)-2010 Show less

Yasmin Shaikh Education Details

Frequently Asked Questions about Yasmin Shaikh

What company does Yasmin Shaikh work for?

Yasmin Shaikh works for Capita

What is Yasmin Shaikh's role at the current company?

Yasmin Shaikh's current role is Customer Associate (Collection Process) in payment collection process (Finance), Sr. Phone Banker at HDFC & Relationship manager in Flinto Learning Solutions.

What is Yasmin Shaikh's email address?

Yasmin Shaikh's email address is ya****@****hoo.com

What schools did Yasmin Shaikh attend?

Yasmin Shaikh attended Savitribai Phule Pune University.

Who are Yasmin Shaikh's colleagues?

Yasmin Shaikh's colleagues are Stuart Patten-Lawrence, Joe Symmonds, Copestake Multi-Client), Manoj Choudhury, Lauren Alpe, Onkar Zende, Maryellen H..

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