Worked as a “Relationship Manager ". o Engage proactively with customers using the engagement model based on the model laid out by the company.o Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit.o Understand how customers engage their kids with FLINTOBOX products identify efficiency and effectiveness gains.o Work with internal cross-functional teams (product, marketing, SCM… Show more Worked as a “Relationship Manager ". o Engage proactively with customers using the engagement model based on the model laid out by the company.o Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit.o Understand how customers engage their kids with FLINTOBOX products identify efficiency and effectiveness gains.o Work with internal cross-functional teams (product, marketing, SCM, Finance etc.) to ensure customer s issues/solutions are addressed effectively.o Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. o Own two key metrics (Increase resolution rate Customer Retention).o Use customer engagement tools like Zendesk Show less

Roles and Responsibilities: -Worked as a “Collection Associate (Finance)": Finance Payment Collection Process.o Follow up with customers via Email and calls for collection of payment.o Providing end to end Information on bills generated.o Dealing with customer interactions on due dates bill generations dates and invoice details.o Worked as collection specialist for the overdue payment from clients.

Roles and Responsibilities: -Worked as a Phone Banker Executive in ADFC unit of HDFC BANK.o Handling the queries, related to Account & Deposits.o Transactions Related to Loan Products.o Dealing with Customer Relationship Management.o Solving Tax Related Queries.o Cross selling Insurance over the call, dealing with asset & Liabilities products.Achievements in Professional Career: - Best Agent for the month award-2011 Won Quality Star Award for year… Show more Roles and Responsibilities: -Worked as a Phone Banker Executive in ADFC unit of HDFC BANK.o Handling the queries, related to Account & Deposits.o Transactions Related to Loan Products.o Dealing with Customer Relationship Management.o Solving Tax Related Queries.o Cross selling Insurance over the call, dealing with asset & Liabilities products.Achievements in Professional Career: - Best Agent for the month award-2011 Won Quality Star Award for year 2009. Best Performer annual award-2010. Quarterly performance award (twice)-2010 Show less