Yasser Kamel Email & Phone Number

Egypt

Taba

ESSENTIAL FUNCTIONS- Assist the General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability. Primary focuses are service quality, operational efficiency, brand standards, guest satisfaction, and SALT scores - Observe staff performance, conducts various evaluations such as room inspections, and coordinates action plans for all areas found deficient. Track progress and follow up to ensure all areas meet or exceed established standards. Oversee the Brand Standards audit and follows up with all relevant areas to ensure compliance.- Implement and manage hotel’s daily quality process including goal communication, staff member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention. Disseminate feedback from comment cards, guest satisfaction and service failure measurements, and coach accordingly. Ensure efficient communication to all operations team members- Coach, motivates and develops all managers and team members. Coach and counsel managers on profitability assessment and staffing procedures.- Manage and reviews daily, weekly and monthly department budgets and costs. - Organize, conducts, and/or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on