- Managed client relations and achieved a 95% customer satisfaction rate- Led sales efforts with nationwide healthcare/dental organizations- Oversaw project management resulting in a 20% increase in operational efficiency- Conducted training needs assessments leading to a 15% improvement in staff performance

- Conducted comprehensive training needs assessments for clients resulting in a 20% improvement in compliance adherence- Expertly managed and maintained U.S. Federal and State compliance requirements for all clients- Provided exceptional client relations and support, leading to a 15% increase in client satisfaction scores

- Developed and implemented new training sessions for over 50 new hires, resulting in a 20% increase in employee retention- Conducted 10 training seminars across different departments, ensuring compliance with company policies- Coordinated with recruitment to select and onboard suitable candidates, and conducted multiple general and technical interviews

- Conducted 50 training sessions for new hires on Worker's Compensation- Trained employees on medical terminology and California Legal codes for worker-comp- Conducted in-person and distance-learning training sessions

- Managed and resolved pending bill payments for Adjusters, attorneys, and other relevant parties.- Processed and managed Accounts Receivables Portfolio for efficient collection.- Implemented streamlined collection data processes, cataloging cases to effectively track payment status.- Communicated regularly with the internal legal team to provide updates on pending case payments.