Sharon Yee Email & Phone Number

Fremont, California, United States

Coordinate AV services for events in Meta offices throughout the Bay Area and LA.

San Francisco Bay Area

Greet guests, answer questions, provide directions, and enforce rules. Resolve guest conflicts in a timely manner. Prepare and distribute programs.Operate elevators and ticket scanners. Memorize the layout of five different venues: San Jose Center for the Performing Arts (CPA), California Theatre, Montgomery Theatre, San Jose McEnery Convention Center, and San Jose Civic.

Santa Clara, California

Administrative support for the Entertainment department:Enter purchase orders into Oracle's JD Edwards EnterpriseOne Accounts Payable (JDE) system and track payment statuses. Submit payment approval when items or services have been received. Investigate and rectify invoice discrepancies and missing payments.Create Service Agreements between California’s Great America and outside vendors. Enter Service Agreements into CobbleStone’s Contract Management Software and track payment statuses.… Show more Administrative support for the Entertainment department:Enter purchase orders into Oracle's JD Edwards EnterpriseOne Accounts Payable (JDE) system and track payment statuses. Submit payment approval when items or services have been received. Investigate and rectify invoice discrepancies and missing payments.Create Service Agreements between California’s Great America and outside vendors. Enter Service Agreements into CobbleStone’s Contract Management Software and track payment statuses. Investigate and rectify missing payments.Audit employee shifts and process Associate Time Sheet Change Request Forms in the Time & Attendance System (TAS). Investigate pay rate discrepancies and missing payments in TAS. Create documentation to rectify payment errors. Compile a weekly list of pay rate overrides and submit to management for approval.Investigate potential break violations and user errors in TAS, and process documentation for disciplinary action if they are found to be legitimate. Help compile a daily Compliance Report of break violations and TAS user errors.Enter and track disciplinary action in Employee Records. Process any resulting documentation. Communicate sick and late calls from associates to management. Process resulting disciplinary action. Create and process documentation for any change regarding an associate’s employment status or pay rate. Utilize Microsoft Outlook in order to send and receive emails to associates, management, and outside vendors. Answer the main phone line for the Entertainment Office using a multiple-line switchboard. Organize and file completed training documents and certifications. Send a weekly schedule of park showtimes to the rest of the park. Create and email weekly radio duty schedules to the rest of the department based on the scheduled shifts for supervisors.Submit service and repair requests to IT and Facilities. Show less

Santa Clara

Administrative support for the Merchandise & Games (Resale) departments:Enter and track disciplinary action in Employee Records. Process any resulting documentation. Communicate sick and late calls from associates to management. Process resulting disciplinary action. Audit shifts and process Associate Time Sheet Change Request Forms in the Time & Attendance System (TAS). Investigate pay rate discrepancies and missing payments in TAS. Create documentation to rectify payment… Show more Administrative support for the Merchandise & Games (Resale) departments:Enter and track disciplinary action in Employee Records. Process any resulting documentation. Communicate sick and late calls from associates to management. Process resulting disciplinary action. Audit shifts and process Associate Time Sheet Change Request Forms in the Time & Attendance System (TAS). Investigate pay rate discrepancies and missing payments in TAS. Create documentation to rectify payment errors. Monitor shift times in TAS, and communicate with management about potential break violations or user errors. Investigate potential break violations, and process documentation for resulting disciplinary action. Create and process documentation for any change regarding an associate’s employment status or pay rate.Schedule new employees for department trainings and prepare paperwork for trainings. Organize and file completed training documents and certifications.Create and update scheduling accounts for associates using WhenToWork Employee Scheduling Software.Track and update expiration dates Work Permits and Food Handler Certificates for associates.Utilize Microsoft Outlook in order to send and receive emails to associates and management. Answer the main phone line for the Resale Office using a multiple-line switchboard Show less

San Francisco Bay Area

Greet patrons, answer questions, and provide directions. Check-in patrons, sell tickets and operate box office using VBO Event Ticketing Software. Accommodate seating reservations for guests. Restock bathrooms. Set up and restock concessions table, sell concessions, and report concessions inventory shortages. Set up a table during each show with snacks, wine, donation boxes, and theater information. Organize and train volunteers for parking and concessions. Count… Show more Greet patrons, answer questions, and provide directions. Check-in patrons, sell tickets and operate box office using VBO Event Ticketing Software. Accommodate seating reservations for guests. Restock bathrooms. Set up and restock concessions table, sell concessions, and report concessions inventory shortages. Set up a table during each show with snacks, wine, donation boxes, and theater information. Organize and train volunteers for parking and concessions. Count and record profit after each show from box office, concessions, parking, and donations.Clear seating area of trash after each show and empty trash receptacles in the lobby and bathrooms. Complete and send a report after each show listing details, issues, and needs for front-of-house operations using Google Docs. Show less

Sap Center

Greet guests, answer questions, provide directions, and enforce rules. Resolve guest conflicts in a timely manner. Perform bag searches on patrons’ belongings. Operate metal detectors, ticket scanners, and elevators. Monitor backstage and limited-access areas. Assist in relocating guests to different seats.Operate information desks. Help troubleshoot issues with the NHL Sharks app and promote the app. Answer the main phone line for the arena using a multiple-line… Show more Greet guests, answer questions, provide directions, and enforce rules. Resolve guest conflicts in a timely manner. Perform bag searches on patrons’ belongings. Operate metal detectors, ticket scanners, and elevators. Monitor backstage and limited-access areas. Assist in relocating guests to different seats.Operate information desks. Help troubleshoot issues with the NHL Sharks app and promote the app. Answer the main phone line for the arena using a multiple-line switchboard. Record data and comments from guest surveys using Microsoft Excel. Use Microsoft Outlook to answer and forward emails sent to the SAP Center Guest Services email account.Assist in various office tasks as needed. Show less

San Francisco Bay Area

Create an instruction manual using Google Docs for the internship position. Train and direct new interns on internship tasks. Advertise upcoming events on various local newspaper websites. Add the Thrillcall app as an event advertising opportunity and coordinate ticket giveaways. Find potential clients online and contact them about booking events with NU-Ricks LLC. Post Craigslist and Facebook advertisements to find new clients for NU-Ricks LLC. Use Hootsuite to promote… Show more Create an instruction manual using Google Docs for the internship position. Train and direct new interns on internship tasks. Advertise upcoming events on various local newspaper websites. Add the Thrillcall app as an event advertising opportunity and coordinate ticket giveaways. Find potential clients online and contact them about booking events with NU-Ricks LLC. Post Craigslist and Facebook advertisements to find new clients for NU-Ricks LLC. Use Hootsuite to promote clients who are performing in NU-Ricks LLC’s next event.Publish a weekly blog post about an opening act performing in the next event on the company website. Promote the blog post on social media using Hootsuite. Invite guests in large quantities to the Facebook event pages for NU-Ricks LLC’s upcoming events. Maintain and organize a list of current and previous booking leads using Google Sheets.Find and contact previous clients and potential clients, and ask for updated contact information.Post event listings on Google My Business. Create weekly and monthly Instagram posts in order to promote upcoming shows hosted by NU-Ricks LLC.Utilize Snapchat as an advertising opportunity for the company. Send monthly emails to concert promotion websites with upcoming show dates and show flyers. Find and contact new venues for NU-Ricks LLC to host events in. Show less

San Francisco Bay Area

Greet guests, answer questions, provide directions, and enforce rules. Resolve guest conflicts in a timely manner. . Track daily attendance for the playground. Set up facilities before the playground opens and clean up after it closes.

San Francisco Bay Area

Greet visitors to the Rotary PlayGarden, answer questions, enforce rules, and maintain facilities.Greet guests and answer phone calls using a multiple line switchboard as a front desk receptionist at the Visitor and Education Center.Help develop the Outdoor Classroom through researching and painting art displays, maintaining the facilities, planting and watering plants, and organizing volunteers.Research and create curriculum for children’s environmental education programs… Show more Greet visitors to the Rotary PlayGarden, answer questions, enforce rules, and maintain facilities.Greet guests and answer phone calls using a multiple line switchboard as a front desk receptionist at the Visitor and Education Center.Help develop the Outdoor Classroom through researching and painting art displays, maintaining the facilities, planting and watering plants, and organizing volunteers.Research and create curriculum for children’s environmental education programs. Prepare materials and assist in set-up and clean-up of events and education programs.Utilize office tools including Microsoft Office, SurveyMonkey, Google Docs, and FileMaker Pro in recording data from field trips.Feed and monitor animals in the Visitor and Education Center, including minnows, a California kingsnake, a gopher snake, a western pond turtle, a bunny, and two western toads.Lead groups of adult volunteers in gardening, maintenance, and art projects. Assist with facilitation of children ages five to thirteen during field trips, Homeschool Programs, and the River Glen 7th Grade Pilot Program. Show less

Santa Cruz, California

Hold educational events about sustainability in Affiliated Residential Community Housing on campus.Conduct audits on waste receptacles on campus. Work with residential life staff to promote environmentally sustainable events. Monitor waste stations during move-in and move-out. Educate residents on campus sustainability goals and expectations related to residential living.

San Francisco, California

Organize and restock uniforms and accessories.Answer phone queries.Process purchases and returns.Handle cash and credit card transactions.Greet customers.

San Francisco, California

Through the Summer Youth Gardening and Leadership Program:Lead groups of middle school children in games and activities.Harvest and prepare fruits and vegetables from the garden for meals.Lead educational workshops about recycling, gardening, and nutrition.Lead gardening maintenance tasks.

Bachelor Of Arts (B.A.), Environmental Studies, Sociology

Activities and Societies: Matchbox Literary Magazine (editor)

Education record

Activities and Societies: The Lowell Newspaper (reporter), Red Cross Club, Chinese Cultural Arts Club, Cooking Club, Do-It-Yourself.