Ying Chen Email & Phone Number

Diamond Bar

• Co plan and redesign the after-school and summer program due to COVID-19• Website/email/text marketing• Parent relationship/customer service• Staff/volunteer management• Daily operation supervision

Irvine, Ca

Systems Development: Develop and implement school-wide systems and procedures that ensure operational excellence. Systems include but are not limited to: Recruitment Procedures, Employee Rules and Regulations, Fee standards, Course Registration Policies & Procedures.School Operations: School holds average 20-30 group and private classes daily, with about 50 active students.• Oversee daily activities of front office, such as class registration, scheduling, checking in and payments. Provide assistance when necessary or cover an employee who is absent.• Oversee all janitorial staff to ensure facility is well maintained.• Manage school’s inventory process.Team Leadership: • Hire, Train, and Supervise front office staff. Improve performance by formulating and implementing monthly assessment. • Shorten staff training time by structuring clear workflow for everyone to follow. • Improve team efficiency by implementing online collaboration tool to synchronize each team member's work, setting up online chatting groups for more efficient communication. • Create and organize file system that works as a platform of resource for staff members.Business:• Manage procurement.• Maintain school’s financial management system.• Support Principal in development and management of annual budget to ensure school meets financial goals.Human Resources: Maintain all employee files. Update required HR paperwork and data systems. Oversee payroll administration of 25 employees.Event Management: School holds 22 events so far. Manage staff responsible for each function. Oversee execution of the event. Resolve event situations on site. Communication & Sales: • Communicate effectively with teachers and course partners in situations including but not limited to: dividing class, substituting class, teaching content control. • Sell courses. Interact with parents and students to make sure requirements and expectations are met, and give necessary feedback.

Walnut, California

* Oversaw afterschool program of 80 K-8th graders in total. Make sure homework finished and corrected in time by supervising and assisting 5 lead teachers, or lead a class when teacher is absent.* Chinese group class teacher to 25 students of mixed ages and levels;* Provided private tutoring for LEP (Limited English Proficiency) students in Math, English, and Biology.

Irvine, Ca

* Insurance billing.* Patient scheduling and patient flow management. * Treatment presentation.* Office supplies purchase and invoices process

* The first person to successfully help partner sell tickets through company event registration platform.* Tripled website traffic from 100+ to 400+ in 5 days by creatively transferring event marketing skills used in popular social media in China (Weibo) to Facebook.* Doubled website traffic from 1000+ to 2000+ in 1 week by taking initiative to redesign 2 different styles of posters for 2 types of clients.* MVP(Most Valuable Person) Award.

Beijing, China

The project is a monthly training seminar for media reporters. Click to see more http://s-camp.songshuhui.net/* Closely supervised and directed the pre-production, production, and post-production of each seminar, including but not limited to: topic planning, guest speaker selection, handbook production, budget control and procurement, event site management, video production, and seminar evaluation.* Emphasized maximized marketing and valued customer satisfaction.* Fully respected and closely worked with sponsors to ensure expectations are met and surpassed.

美国 大纽约地区

美国 大纽约地区

* Assist in writing proposals and project progress reports for donors on a regular basis* Search and research potential donors using Foundation Center and LexisNexi* Coordinate media relations and fundraising departments to select media information to show potential donors and existing donors

美国 大纽约地区

Worked with the public. Oriented school groups/camps, interpreted science exhibits, performed Cow’s Eye Dissection demonstration, and assisted with science workshops and special events.

M.A., History And Philosophy Of Science

Activities and Societies: Chinese Students and Scholars Association, Chinese Language and Culture Association -- Courses about Museum.

B.S., Biomedical Engineering

Activities and Societies: Advanced Honor Class of Engineering Education, Commonweal Group, Taiji Group, Philosophy Group, Astronomy Group.